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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Military leave
401(k) matching
Tuition Reimbursement
Paid military leave
Paid Time Off
On-the-job training
Job Description
The United Service Organizations (USO) is a distinguished nonprofit organization with a mission that spans globally to connect service members with family, home, and country throughout their military service. Established as a trusted institution, the USO supports military personnel and their families by providing them with meaningful programs, events, and services that foster a sense of community and well-being. Known for its strong commitment to the military community, the USO delivers engaging experiences and unwavering support to service members, ensuring their morale remains high both at home and abroad.
The USO has a recognized reputation as a Certified G... Show More
The USO has a recognized reputation as a Certified G... Show More
Job Requirements
- High school diploma or equivalent
- 2 or more years work experience in event management marketing retail customer service recreation or related role
- Preferably experience in nonprofit military multicultural or global organizations
- Strong interpersonal communication and customer service skills
- Ability to use computers and various software programs including Microsoft Office Suite
- Ability to exercise sound judgment and handle confidential information
- Demonstrated initiative self-motivation and ability to manage multiple priorities
- Ability to work effectively in a team setting
- Basic math skills and ability to follow cash handling and reporting procedures
- Willingness to work flexible or non-standard hours
- Knowledge of military community preferred
- Ability to obtain and maintain required security credentials and driving qualifications
- Strong commitment to USO mission and values
Job Qualifications
- High school diploma or equivalent
- Minimum 2 years work experience in event management marketing retail customer service recreation or related field
- Experience in nonprofit military multicultural or global organizations preferred
- Strong interpersonal customer service and problem-solving skills
- Proficient with computers and electronics including Microsoft Office Suite
- Knowledge of volunteer management software and social media platforms preferred
- Demonstrated sound judgment handling confidential and culturally sensitive information
- Ability to manage multiple projects with attention to detail and initiative
- Ability to work collaboratively in a team environment
- Basic math and cash donation handling and reporting skills
- Willingness to work non-standard hours
- General knowledge of the military community preferred
- Ability to obtain necessary credentials including security and driving clearances
- Must strongly advocate for the USO mission
Job Duties
- Execute day-to-day Center operational procedures ensuring a cost-effective safe welcoming and clean environment
- Monitor and maintain facilities and equipment for readiness and compliance with sanitary and food-handling guidelines
- Engage and interact with Center visitors serving as a subject matter expert and troubleshoot issues
- Manage vendors as needed
- Help maintain Center operations within budget including inventory management cash handling and reporting
- Create and maintain Standard Operating Procedures for local operations and activities
- Plan oversee and lead execution of operational areas including programs logistics inventory budget social media and database management
- Assist with operations and programs communications including preparing content for social media local media and website publications
- Deliver or assist in managing planning and evaluation of USO programs activities and events on and off military installations
- Assist in reviewing programs and service needs recommending new offerings and implementing changes
- Develop and maintain relationships with military community local leaders partners donors and media to support mission and program delivery
- Coordinate resources including volunteers materials and supplies for all programs events and activities
- Communicate with volunteers regarding shifts policy changes and development opportunities
- Maintain volunteer database and reports
- Direct prospective volunteers through application and training processes
- Implement volunteer recognition events and communicate improvement suggestions
- May operate USO or personal motor vehicle when required
- Perform other duties including backfilling for leadership as directed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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