Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Paid Time Off
Volunteer days
Military leave
401k Match
comprehensive benefits
Training opportunities
Education Reimbursement
Job Description
The United Service Organizations (USO) is a nonprofit organization with a global mission dedicated to keeping our military service members connected to family, home, and country, throughout their service to the nation. Since its establishment during World War II, the USO has evolved into a vital support network offering a wide range of programs, services, and entertainment to boost the morale and well-being of the U.S. Armed Forces and their families. Committed to serving those who serve, the USO operates a variety of centers both on and off military installations worldwide, providing an inviting, safe, and welcoming environment for service... Show More
Job Requirements
- High school diploma or equivalent
- Bachelor’s degree preferred
- 5+ years work experience in a business operations role, event management or marketing role, including 1+ years in a supervisory capacity
- Relevant experience in a non-profit, military, multicultural and/or global organization preferred
- Demonstrated ability to lead high-performing teams
- Ability to achieve desired results while working collaboratively in a team environment
- Proficiency using computers and electronics equipment
- Working knowledge of Microsoft Office Suite
- General knowledge of volunteer management software and social media platforms
- Experience with Digital Cheetah preferred
- Fluency in English
- Ability to speak, read and write in the language of the host country at the native level preferred
- Strong interpersonal, customer service and problem-solving skills
- Ability to interact with USO Leadership, the general public and military audiences at various levels with integrity and professionalism
- Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects
- Ability to handle confidential information with tact and poise
- Working knowledge of basic business and accounting functions including project management and budgeting
- Ability to perform basic math and follow proper cash/donation handling and reporting procedures
- Demonstrated initiative/self-motivation, with ability to quickly adapt to changing organizational needs
- Demonstrated ability to pay attention to detail and manage multiple projects with competing priorities
- Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including security, credit and/or background screening, SOFA status, valid driver’s license
- Ability to obtain and maintain a valid United States passport and valid foreign driver’s license (in applicable locations/regions)
- Must be a strong advocate of the USO’s mission
Job Qualifications
- High school diploma or equivalent
- Bachelor’s degree preferred
- 5+ years work experience in a business operations role, event management or marketing role, including 1+ years in a supervisory capacity
- Relevant experience in a non-profit, military, multicultural and/or global organization preferred
- Demonstrated ability to lead high-performing teams
- Ability to achieve desired results while working collaboratively in a team environment
- Proficiency using computers and electronics equipment
- Working knowledge of Microsoft Office Suite
- General knowledge of volunteer management software and social media platforms
- Experience with Digital Cheetah preferred
- Fluency in English
- Ability to speak, read and write in the language of the host country at the native level preferred
- Strong interpersonal, customer service and problem-solving skills
- Ability to interact with USO Leadership, the general public and military audiences at various levels with integrity and professionalism
- Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects
- Ability to handle confidential information with tact and poise
- Working knowledge of basic business and accounting functions including project management and budgeting
- Ability to perform basic math and follow proper cash/donation handling and reporting procedures
- Demonstrated initiative/self-motivation, with ability to quickly adapt to changing organizational needs
- Demonstrated ability to pay attention to detail and manage multiple projects with competing priorities
- Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including security, credit and/or background screening, SOFA status, valid driver’s license
- Ability to obtain and maintain a valid United States passport and valid foreign driver’s license (in applicable locations/regions)
- Strong advocate of the USO’s mission
Job Duties
- Overall responsibility for providing visitor and guests with a Center that is effective, inviting, safe, clean, well-maintained and ready-for-use
- Lead the planning, quality, and delivery of programs on and off of U.S. military installations
- Deliver services, equipment and events within budget limits
- Identify and implement operational and program improvements that achieve USO standards of excellence
- Act as a resource for USO Center staff and volunteers in the planning and execution of special and/or holiday events
- Review program and service needs
- Research and recommend new programs and services based on research
- Implement and oversee suggested and/or required changes
- Coach and mentor USO Center staff and oversee volunteers’ schedule, activities, recruitment, training and recognition
- Develop, improve and maintain working relationships with USO vendors and local contractors
- Create, maintain, communicate, and enforce adherence to Standard Operating Procedures to inform Centers’ procedures and activities, and the Emergency Preparedness Plan (EPP)
- Ensure that staff, volunteers, and vendors comply with the EPP, report damage, destruction or injury to the Center and its assets
- Conduct employee accountability checks
- Perform and monitor financial activities, including creating and executing operating budget, sales and/or other income, banking transactions
- Operate within budgetary guidelines
- Manage cash on hand and maintain inventory of supplies and assets
- Prepare, review and present reports, including financial, operational and statistical reports
- Create and/or maintain records required for local procedures and activities
- Communicate to internal and external parties, Centers’ operations, programs, and activities
- Compile and prepare announcements, stories, and photos for publication and distribution across multiple media and social media channels
- Develop, improve and maintain working relationships with U.S. Military, local community leadership, partners and donors, and media representatives to enhance awareness, generate financial/in-kind support of the USO mission and support successful program and service delivery
- May be required to operate a USO or personal motor vehicle
- Perform assigned duties in the absence of leadership, and other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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