Cellars Guest Service Captain (Valet Captain) $21 per hour
Job Overview
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
flexible schedule
Training and Development
Job Description
Hotel Emma is a distinguished luxury hotel located in the vibrant and historic Pearl district. Renowned for its unique blend of rich history and modern elegance, Hotel Emma provides an extraordinary hospitality experience centered on personalized service and upscale amenities. As a part of the Pearl community, this hotel is a premier destination that offers guests an atmosphere of warmth, sophistication, and comfort. The establishment emphasizes a deep commitment to quality, cultural heritage, and guest satisfaction, making it a standout location for residents, visitors, and professionals alike.
The role we are detailing is centered on the leadership and operational ... Show More
The role we are detailing is centered on the leadership and operational ... Show More
Job Requirements
- Exceptional interpersonal communication with residents, guests, vendors, team members, and Pearl leadership partners
- Valid Texas driver license with at least one year and exemplary driving record
- Must be able to operate manual transmission and any type of vehicle within Class C
- Ability to present and conduct oneself professionally and emulate the Hotel Emma culture
- Must demonstrate Reserve-tier warmth, emotional intelligence, discretion, and anticipatory hospitality
- One-year leadership experience
- Twelve months related experience
- Ability to multi-task in a fast-paced working environment
- Ability to pivot between hospitality service and operational needs, including incident support, package management, amenity oversight, and lifestyle concierge tasks
- Ability to work in a high-energy environment and handle multiple tasks
- Flexible schedule required, including AM/PM, weekends, and holidays
Job Qualifications
- Exceptional interpersonal communication with residents, guests, vendors, team members, and Pearl leadership partners
- Valid Texas driver license with at least one year and exemplary driving record
- Ability to operate manual transmission and any type of vehicle within Class C
- Ability to present and conduct oneself professionally and emulate the Hotel Emma culture
- Demonstrates Reserve-tier warmth, emotional intelligence, discretion, and anticipatory hospitality
- One year leadership experience
- Twelve months related experience
- Ability to multi-task in a fast-paced environment
- Ability to pivot between hospitality service and operational needs
- Flexible schedule including AM/PM, weekends and holidays
Job Duties
- Uphold and adhere to the Hotel Emma vision, Storymakers, service promises and values & behaviors including Pearl’s conditions of satisfaction, Emma Strong disciplines, and the Pearl service standards
- Maintain knowledge of daily house count, arrivals/departures, VIPs, scheduled in-house group activities, locations and times
- Maintain awareness of resident move-ins, move-outs, recurring service needs, wellness checks, and personalized preferences tracked in Concierge IQ
- Ensure that parking policies and procedures meet expectations
- Coordinate reserved resident parking, guest vehicle access, and lifestyle concierge vehicle requests when applicable
- Oversee the proper execution of both valet and bellman functions according to the rotation and standards as they pertain to safety and quality
- Oversee all Reserve-tier touchpoints including curbside greeting, event hosting support, amenity reservations, and resident pick-up/drop-off services
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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