Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Meal Allowances
Job Description
Hotel Emma is a distinguished boutique hotel located in the heart of San Antonio, Texas, renowned for its unique blend of historic charm and modern luxury. Having been transformed from a former brewery into a vibrant hospitality establishment, Hotel Emma stands out with its exceptional service standards and a rich story that captivates every guest. This esteemed hotel is committed to creating memorable experiences through its vision, values, and service promises that focus on personalized hospitality and attention to detail. The establishment proudly embraces a culture of warmth, emotional intelligence, discretion, and anticipatory service that elevates the guest experience to... Show More
Job Requirements
- Exceptional interpersonal communication with residents, guests, vendors, team members, and leadership partners
- Valid Texas driver license with at least one year and exemplary driving record
- Must be able to operate manual transmission and any type of vehicle within Class C
- Ability to present and conduct oneself professionally and emulate the Hotel Emma culture
- Must demonstrate Reserve-tier warmth, emotional intelligence, discretion, and anticipatory hospitality
- One year leadership experience and twelve months related experience
- Ability to multi-task in a fast-paced working environment
- Ability to pivot between hospitality service and operational needs including incident support, package management, amenity oversight, and lifestyle concierge tasks
- Ability to work in a high-energy environment and handle multiple tasks
- Flexible schedule required including AM/PM, weekends and holidays
Job Qualifications
- Minimum one year leadership experience
- At least twelve months related experience in hospitality or related field
- Valid Texas driver license with exemplary driving record
- Ability to operate manual transmission and Class C vehicles
- Exceptional interpersonal and communication skills
- Demonstrated professionalism and adherence to grooming guidelines
- Experience managing teams in fast-paced environments
- Strong multitasking and problem-solving abilities
- Knowledge of hospitality service standards and operational procedures
- Ability to work flexible schedules including weekends and holidays
- Emotional intelligence and discretion in guest interactions
Job Duties
- Uphold and adhere to the Hotel Emma Vision, Storymakers, Service Promises and Values & Behaviors including Pearl's Conditions of Satisfaction, Emma Strong Disciplines, and the Pearl Service Standards
- Maintain knowledge of daily house count, arrivals/departures, VIPs, scheduled in-house group activities, locations and times
- Ensure that parking policies and procedures meet expectations
- Coordinate Reserved Resident Parking, guest vehicle access, and lifestyle concierge vehicle requests when applicable
- Oversee the proper execution of both valet and bellman functions according to safety and quality standards
- Oversee all Reserve-tier touchpoints including curbside greeting, event hosting support, amenity reservations, and resident pick-up/drop-off services
- Interact professionally with team members and assist other departments as needed
- Assist Concierge and Leasing associates with move-ins/outs, package coordination, grocery/parcel support, and personalized welcome rituals
- Maintain professional radio etiquette at all times
- Communicate pertinent information to the Manager on Duty promptly
- Provide proactive updates on resident sentiment, service trends, and escalations to Property Management
- Solicit guest feedback and follow up on issues timely
- Facilitate resident courtesy transportation and local concierge arrangements
- Ensure curb appeal, lobby presentation, and amenity entry align with Reserve-tier standards
- Keep track of inventory including signature beverages, amenity gifts, and special-order resident preferences
- Report to work on time and in uniform according to company policy
- Report equipment failures to manager on duty
- Maintain appropriate shift coverage by scheduling adjustments or calling additional team members
- Oversee valet operations ensuring vehicles are handled safely and efficiently
- Conduct pre-shift huddles and communicate operational priorities to Guest Service Agents
- Monitor traffic flow and curbside management for smooth service
- Provide on-the-ground coaching reinforcing service standards and safe driving practices
- Perform vehicle key and garage management audits
- Respond immediately to guest concerns related to valet or bell operations
- Ensure cleanliness and organization of all valet areas
OysterLink is built for hospitality recruitment.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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