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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $27.00
Work Schedule
Standard Hours
Job Description
Gaylord Pacific Resort and Convention Center is a leading hospitality establishment located in Chula Vista, California. As part of the renowned Gaylord Hotels portfolio under Marriott International, it stands as a premier destination known for its exceptional meeting spaces and extraordinary guest experiences. The resort caters to diverse guests—from business travelers attending conferences to families on vacation—ensuring a blend of comfort, convenience, and memorable service. With an environment that emphasizes thoughtful, heartfelt service delivered by STAR associates, the resort proudly offers opportunities for professional development and personal growth within the broader Marriott International family.
The Guest Services Associate ro... Show More
The Guest Services Associate ro... Show More
Job Requirements
- High school diploma or GED equivalent
- Minimum six months of guest service experience
- Ability to handle guest requests and resolve issues
- Strong communication skills
- Ability to use computers for logging and documentation
- Ability to work full time
- Physical capability to stand, walk, and lift up to 25 pounds
- Commitment to adhere to company policies and confidentiality
Job Qualifications
- High school diploma or GED equivalent
- Six months of guest service work experience
- Strong communication and interpersonal skills
- Ability to manage multiple tasks and prioritize
- Professional appearance and demeanor
- Basic computer proficiency
- Ability to work effectively in a team environment
- Attention to detail and problem-solving skills
Job Duties
- Provide personalized guest service assistance to VIP guests
- Facilitate smooth registration and departure procedures
- Review and log guest preferences and traces in computer systems
- Respond to visitor information requests and make appropriate arrangements
- Handle special requests from VIP guests and follow up to ensure satisfaction
- Gather and provide information about property and local area amenities
- Coordinate with relevant departments to resolve guest calls and requests
- Assist with reservation services and post charges to guest accounts
- Collect payments for services rendered
- Inspect VIP rooms and deliver gifts or requested items prior to arrival
- Maintain and update logs and document information in computer systems
- Maintain company policies and safety regulations
- Communicate clearly using professional language
- Support team objectives and maintain positive working relationships
- Identify and recommend new ideas to improve efficiency and quality
- Perform physical tasks including standing, walking, and lifting up to 25 pounds
- Perform other reasonable duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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