Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee assistance program
Job Description
Marriott International, a global leader in the hospitality industry, is renowned for its commitment to providing exceptional guest experiences across its extensive portfolio of brands. Among its distinguished properties is the Gaylord Texan Resort & Convention Center, located in the vibrant city of Grapevine, Texas. This resort is a premier destination known for its impressive facilities, spacious accommodations, and an array of entertainment options that cater to both leisure and business travelers. The Gaylord Texan Resort is not just a hotel; it is an experience, designed to bring people together through thoughtfully crafted services and memorable events. This full-time, non-management... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- Minimum 6 months guest service work experience
- Ability to stand, sit, or walk for extended periods
- Capability to move and lift objects up to 25 pounds
- Willingness to comply with company policies and procedures
- Maintain professional appearance and confidentiality
- Strong interpersonal and communication skills
Job Qualifications
- High school diploma or G.E.D. equivalent
- At least 6 months of guest service work experience
- Professional communication skills
- Ability to work collaboratively within a team
- Knowledge of reservation and guest management systems
- Strong problem-solving skills
- Customer-focused attitude
- Adaptability to handle special requests and complaints
- Familiarity with quality assurance standards
Job Duties
- Provide personalized guest service assistance to VIP guests throughout their stay
- Ensure smooth registration and departure procedures for VIP guests
- Review and log guest preferences and traces in computer systems
- Respond to visitor information requests and arrange special activities or services
- Handle special requests from VIP guests and follow up for satisfaction
- Gather and provide information about property amenities and local events
- Coordinate with departments to resolve guest calls, requests, or problems
- Assist with reservation services and post charges to guest accounts
- Collect payment for services rendered
- Inspect VIP guest rooms and deliver gifts prior to arrival
- Uphold company policies and maintain professional appearance
- Maintain confidentiality and protect company assets
- Welcome and acknowledge all guests according to standards
- Anticipate and address guests’ service needs
- Use clear and professional communication
- Develop and maintain positive working relationships
- Comply with quality assurance expectations
- Identify and recommend ideas to increase efficiency and cost-savings
- Stand, sit, or walk for extended periods
- Move, lift, carry, push, pull objects up to 25 pounds
- Perform other reasonable job duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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