Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $20.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Career development opportunities
Employee assistance program
Job Description
Gaylord Hotels, a proud brand within Marriott International, stands out as an exceptional hospitality company dedicated to creating unforgettable meetings, events, and guest experiences. With a reputation rooted in expertise and leadership in delivering extraordinary environments and services, Gaylord Hotels is committed to providing a workplace where creativity, entrepreneurship, and big-hearted service thrive. As part of Marriott International’s global portfolio, the company fosters an inclusive and diverse working environment, valuing the unique backgrounds and talents of its associates. Marriott International is recognized as an equal opportunity employer, dedicated to nondiscrimination on any protected basis including disability and veteran status, thereby... Show More
Job Requirements
- high school diploma or g.e.d. equivalent
- at least 1 year of related work experience
- no supervisory experience
- ability to stand, sit or walk for extended periods
- ability to move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance
- willingness to comply with all company policies and procedures
- excellent communication skills
- ability to work flexible hours including weekends and holidays
Job Qualifications
- high school diploma or g.e.d. equivalent
- at least 1 year of related work experience
- no supervisory experience
- strong verbal and written communication skills
- proficiency in basic computer systems and software
- ability to handle multiple tasks in a fast-paced environment
- excellent interpersonal and problem-solving skills
- ability to maintain confidentiality
- customer service orientation and professionalism
Job Duties
- assist members and guests with pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out
- conduct pre-calls to arriving members and make pre-arrival arrangements including grocery and amenity orders
- review and log preferences/traces in the computer system
- contact members for pre-departure calls
- handle front office duties including check-in/check-out, prepare arrival packets and departure folios, perform audit checklists, prepare and distribute welcome packages, process billing and perform administrative duties
- respond to requests for visitor information, special arrangements, activities or services by making arrangements or identifying appropriate providers
- respond to special requests from members/guests with unique needs and follow up to promote satisfaction
- gather, summarize and provide information about property and surrounding area amenities including special events and activities
- answer, record and process all calls, messages, requests, questions or concerns
- contact appropriate individual or department such as Engineer, Bellperson, Housekeeping as necessary to resolve call, request or problem
- understand and assist with reservation services
- assist with Bell/valet services for owners requesting their vehicles
- perform Lobby Ambassador tasks
- review shift logs/daily memo books and document pertinent information in computer system and logbooks
- report any incidents, accidents, injuries and unsafe work conditions to manager and complete safety training and certifications
- follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information and protect company assets
- welcome and acknowledge all members and guests according to company standards, anticipate and address service needs, assist individuals with disabilities and thank others with genuine appreciation
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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