Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
team environment
Job Description
Gaylord Opryland Resort & Convention Center, located in Nashville, Tennessee, is a premier destination known for its vibrant hospitality and extensive facilities. As part of the Marriott International portfolio, it represents a standard of excellence in the hotel and resort industry, offering an extraordinary guest experience through its wide range of accommodations, amenities, and events. This full-service resort is not only a cornerstone of Nashville's hospitality scene but also a gathering place for cultural, entertainment, and business events, providing guests with an immersive and memorable stay.
This Non-Management, Full-Time position involves working within the Rooms & Guest Services Operations ca... Show More
This Non-Management, Full-Time position involves working within the Rooms & Guest Services Operations ca... Show More
Job Requirements
- high school diploma or GED equivalent
- minimum one year of related work experience
- ability to stand, sit, or walk for extended periods
- ability to lift and move objects up to 10 pounds without assistance
- excellent verbal and written communication skills
- ability to work in a fast-paced environment
- willingness to comply with safety training and company policies
- no supervisory experience required
- ability to maintain confidentiality and protect company assets
Job Qualifications
- high school diploma or GED equivalent
- at least one year of related work experience
- no supervisory experience required
- excellent communication and interpersonal skills
- ability to handle multiple tasks in a fast-paced environment
- proficiency in using computer systems for logging preferences and processing billing
- problem-solving skills
- ability to work collaboratively in a team
- strong customer service orientation
- attention to detail
- basic knowledge of reservation and front office procedures
Job Duties
- assist members and guests with pre-arrival processes, arrival/check-in, and departure/check-out
- conduct pre-arrival and pre-departure calls for members
- handle grocery and amenity orders for members
- review and log guest preferences and traces in the computer system
- perform front office duties including preparing arrival packets and departure folios
- process billing and administrative tasks
- respond to visitor information requests, make special arrangements, and coordinate activities and services
- address special requests from members/guests and follow up to ensure satisfaction
- answer and process calls, messages, requests, and concerns
- collaborate with other departments such as engineering, housekeeping, and bell services to resolve issues
- assist with reservation services and Bell/valet services
- perform Lobby Ambassador tasks
- maintain shift logs and document pertinent information
- report incidents and unsafe conditions and comply with safety training
- adhere to company policies and maintain professional appearance
- welcome and assist guests according to company standards
- communicate clearly and professionally in person and on the phone
- develop positive working relationships with team members
- comply with quality assurance standards
- perform physical tasks such as standing, sitting, walking, lifting, and moving objects up to 10 pounds
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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