Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $17.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
Positive work environment
Job Description
City Brew is a renowned coffee company dedicated to creating exceptional coffee experiences for its customers. Established with a focus on quality, community, and connection, City Brew has rapidly become a beloved local brand recognized for its commitment to unparalleled customer service and outstanding products. City Brew's philosophy centers on not just serving coffee but fostering a welcoming and inclusive environment where every customer feels valued and cared for. With multiple store locations, the company prides itself on a culture driven by passion for coffee, innovation in beverage offerings, and dedication to excellence at every customer touchpoint. City Brew nurtures... Show More
Job Requirements
- Able to maintain substantial amounts of time on feet
- Physical endurance through entire scheduled shifts
- Ability to lift and carry various Store/Kiosk supplies and equipment
- Flexibly work varying hours of operation
- Willingness to learn and grow
- Receptive to constructive criticism
- Experience in customer service environment preferred
Job Qualifications
- Motivated and positive attitude
- Customer service focused
- Ability to multi-task
- General knowledge of computer and connectivity systems
- Interest and enjoyment of coffee and coffee-related products
- Strong communication skills
- Ability to analyze facts and present recommendations effectively
Job Duties
- Welcome customers by greeting, a positive and welcoming attitude, and determining customer interests and needs
- Patiently educate customers on beverage and food menu, answer questions, and assist customer in selecting products
- Prepare and sell various beverage and food items by following prescribed recipes and preparation techniques for espresso, latte, frappuccino, lemonades and teas, and the like
- Explain and sell new and expanded products, including promotional products
- Maintain inventory by replenishing supplies while on shift, stocking equipment, maintaining supplies, food, and other product
- Keep equipment clean and operable, by following operating instructions, troubleshooting breakdowns, and maintaining a clean and safe working environment
- Follow City Brew organizational standards, policies, procedures, safety standards, and other directives
- Consistently promote the corporate culture, vision, and direction of City Brew to other employees
- Demonstrate customer comes first attitude
- Support change within the Store, as appropriately made by Store Managers, and have a positive attitude regarding such change
- Comply with expectations regarding dress code, punctuality, attendance, and excellent customer service
- Accept constructive criticism and welcome opportunities for growth and development
- Respond immediately to pressing needs during Shift and identify when to engage Shift Leaders, Assistants, Senior Assistant, and/or Store Managers
- Understand and implement all store cash handling procedures
- Demonstrate flexibility to work varied hours of operation
- Work during high capacity business hours with confidence and a calm exterior
- Elicit customer feedback, listen and respond, and effectively address customer concerns
- Communicate with Shift Leader, Assistant, Senior Assistant, and Store Manager ideas, concerns, and recommendations for improvement on overall operations
- Update knowledge by participating in educational opportunities, including reading coffee, retail, service, and food and beverage industry publications
- Perform all other duties assigned by the Shift Leader, Assistant, Senior Assistant, and Store Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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