Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $69,169.00 - $84,300.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Parker House Hotel, known as the Omni Parker House, is a prestigious luxury hotel located in Boston, Massachusetts. Established in 1855, it holds the distinction of being America's oldest continuously operating hotel. The hotel is situated along the historic Freedom Trail, offering guests grand views of downtown Boston's rich historical landmarks. With 551 luxurious guest rooms, the Parker House combines distinguished decor with modern amenities, providing a unique blend of historic charm and contemporary comfort. Customers can enjoy walking distance access to popular destinations such as Beacon Hill, Faneuil Hall Marketplace, Quincy Market, and the Financial District, making it an... Show More
Job Requirements
- Bachelor's degree in hospitality management or relevant field preferred
- previous experience in hotel operations or sales preferred
- ability to handle complex events and multitask effectively
- availability to work flexible hours including nights, weekends and holidays
- excellent customer service and problem-solving skills
- strong interpersonal and communication skills
- ability to work under pressure in a fast-paced environment
- punctuality and reliability
- physical ability to stand or walk for prolonged periods
- maintain professional appearance and hygiene standards
- proficiency in hotel software systems including Delphi and Salesforce
- clear and effective communication in English
Job Qualifications
- Bachelor's degree in hospitality management or other related field preferred
- previous experience in operations or sales in an upscale hotel or resort property preferred
- exceptional attention to detail and ability to handle large, complex, multifaceted events and multiple events concurrently
- willingness to work flexible hours including nights, weekends and holidays
- highly developed customer service skills with a friendly, approachable demeanor and strong problem-solving abilities
- proven ability to engage guests at all levels
- passion for providing warm, engaging and personalized service
- ability to work in a fast-paced environment and handle multiple priorities
- ability to handle stressful and busy hotel operations maintaining a positive and professional demeanor
- punctual and reliable
- ability to stand and/or walk for extended periods
- maintain high standards of appearance and personal hygiene
- clear and concise written and verbal communication skills
- computer literacy including Delphi, Salesforce, Microsoft Office and other systems
Job Duties
- Communicate event details to operating departments and customers in a timely and thorough manner following established procedures
- coordinate menu tastings with customers adhering to established procedures
- participate in site inspections to assist catering sales managers and others as needed in the selling process
- effectively utilize existing hotel software systems to manage time, event details, and proper communication to all parties
- coordinate menus, room set ups, audio visual needs, parking, and other essential activities related to producing a successful event
- achieve all revenue and Medallia goals as assigned by the director of catering and the director of sales and marketing
- merchandise function space and attain maximum room rental wherever appropriate
- understand and follow all guidelines relating to catering merchandising, space release and free sell opportunities
- continuously refine product/concept offering
- actively involve in industry-related activities which may or may not be within office hours, including mornings, evenings or weekends
- achieve budgeted catering food, beverage, and room rental revenue goals
- provide support and direction to administrative staff
- be fully aware of all corporate sponsored promotions
- develop and implement individual quarterly and annual action plans
- submit required reports on a timely basis
- maintain all accounts with current trace dates, accurate histories and all relevant information regarding activity
- recommend improvement of facilities and services as needed
- actively participate in sales and catering meetings
- participate in the ongoing forecasting process
- perform any other duties required by leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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