Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $69,169.00 - $84,300.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Flexible Schedule
Job Description
Parker House Hotel, located in the heart of historic downtown Boston, is renowned as America's oldest continuously-operating hotel since its establishment in 1855. This luxury hotel combines timeless charm with modern amenities to provide guests with an unparalleled lodging experience. Situated on the Freedom Trail, the hotel offers stunning views and immediate access to iconic Boston landmarks such as Beacon Hill, Faneuil Hall Marketplace, Quincy Market, and the Financial District. With 551 well-appointed guest rooms featuring distinguished décor and thoughtful amenities, the Parker House Hotel is a landmark destination for visitors seeking a historic yet comfortable stay. Its proximity to... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- Previous experience in hotel operations or sales preferred
- Ability to manage multiple complex events simultaneously
- Willingness to work flexible hours including nights, weekends and holidays
- Strong customer service and communication skills
- Ability to maintain professionalism under stress
- Punctual and reliable
- Physical stamina to stand or walk for long periods
- High personal hygiene and appearance standards
- Proficient in computer software systems including Delphi, Salesforce, and Microsoft Office
Job Qualifications
- Bachelor's degree in hospitality management or other related field preferred
- Previous experience in operations or sales in an upscale hotel or resort property preferred
- Exceptional attention to detail and ability to handle large, complex, multifaceted events and multiple events concurrently
- Willingness to work flexible hours including nights, weekends and holidays
- Highly developed customer service skills with a friendly approachable demeanor and strong problem-solving abilities
- Proven ability to engage guests at all levels
- Passion for providing warm, engaging and personalized service
- Ability to work in a fast-paced environment with multiple priorities
- Ability to handle stressful and busy hotel operations while maintaining a positive and professional demeanor
- Punctuality and reliability to report to work on schedule
- Physical ability to stand or walk for extended periods
- Adherence to standards of appearance and high level of personal hygiene
- Clear and concise written and verbal communication skills in English
- Computer literacy including Delphi, Salesforce, Microsoft Office and other systems
Job Duties
- Communicate event details to operating departments and customers in a timely and thorough manner following established procedures
- Coordinate menu tastings with customers adhering to established procedures
- Participate in site inspections to assist Catering Sales Managers and others as needed in the selling process
- Effectively utilize existing hotel software systems to manage time, event details, and proper communication to all parties
- Coordinate menus, room set ups, audio visual needs, parking, and other essential activities related to producing a successful event
- Achieve all revenue and Medallia goals as assigned by the Director of Catering and the Director of Sales and Marketing
- Be knowledgeable about all hotel and competitive set hotels capabilities including front desk, reservations, room service, and catering
- Merchandise function space and attain maximum room rental wherever appropriate
- Understand and follow all guidelines relating to catering merchandising, space release and free sell opportunities
- Continuously refine product and concept offering
- Actively participate in industry-related activities which may include mornings, evenings or weekends
- Achieve budgeted catering revenue goals including food, beverage, and room rental
- Provide support and direction to administrative staff
- Be fully aware of all corporate sponsored promotions
- Develop and implement individual quarterly and annual action plans
- Submit required reports on a timely basis
- Maintain all accounts with current trace dates, accurate histories and all relevant information regarding activity
- Recommend improvement of facilities and services as needed
- Actively participate in sales and catering meetings
- Participate in the ongoing forecasting process
- Perform any other duties required by leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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