Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Competitive health and wellness benefits
401(k) and company match
paid sick days
Paid vacation
Paid holidays
paid bereavement
Pet insurance
Paid pet bereavement
Training and development opportunities
Tuition Reimbursement
Team member hotel rates
other discounts
Job Description
Loews Chicago O'Hare Hotel is a distinguished hotel situated strategically between the dynamic atmosphere of Downtown Chicago and the convenience of the nation’s busiest airport, Chicago O'Hare International Airport. The hotel serves as a unique urban oasis offering guests upscale accommodations enriched with a rotating art gallery that showcases works by local artists. This blend of fine art, luxury amenities, and prime location makes it an ideal destination for both business and leisure travelers. As part of Loews Hotels, a well-established group founded in 1960, the Chicago O'Hare Hotel is one of many iconic properties known for delivering exceptional and... Show More
Job Requirements
- Ability to sit or stand for extended periods
- Must be able to work a flexible schedule, including weekends and Technical - systems
Job Qualifications
- College degree in related field
- Minimum one year of experience in event execution, sales, or related experience, in full-service hotel environment or minimum two years of experience in guest-facing Customer Service and or hospitality role
- Knowledge of hotel operational departments
- Must be able to partner effectively with clients, guests, and all levels of hotel staff and management
- Proficient Microsoft Office Suite
- Delphi experience preferred
- Diagramming software experience preferred
Job Duties
- Plan, coordinate and service all booked assigned catering events
- Lead client correspondence including facilitating all client communication and introduction to operational and vendor partners
- Build client relationships through maintenance of consistent, professional communication and support
- Partner with Culinary and F&B Team on customized menu options
- Outline all details of events in the form of Banquet Event Orders and other reports to provide timely information to hotel departments regarding set-up, purchasing, and scheduling needs
- Communicate all event details, deadlines, and key documents to clients, obtain approvals and ensure client understanding of event planning process
- Partner with and advocate for group reservation desk and group credit and billing departments regarding receipt and input of all group reservation and payment needs
- Prepare impactful group resumes containing all relevant event information needed for successful operational execution
- Distribute accurate and thoroughly detailed Banquet Event Orders and group resumes by established deadlines to appropriate hotel departments
- Determine event needs for tastings and other internal or guest facing planning meetings for all assigned groups, then coordinate and lead those meetings
- Maintain accuracy of booking information in Delphi, including blocking of space, food & beverage function details, attachment of signed key event support documents
- Accurately forecast and report out on group food and beverage spend
- Oversee group room block performance, and report out on rooms utilization
- Drive incremental banquet food and beverage and room rental revenue to achieve department budget goals
- Attend all relevant hotel meetings and presents where appropriate, including department, staff, resume review, and banquet event order meetings
- Responsible for soliciting client's for feedback on Meeting Planner Survey
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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