Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Highly competitive wages
Exceptional benefit plan for eligible associates and family members
401K matching program for eligible associates
flexible scheduling
discounts with Crescent managed properties in North America for associates and family members
Marriott Employee Room Rate Discount Program
Job Description
Delta Hotel by Marriott Virginia Beach Waterfront is a premier hospitality establishment located just steps away from the scenic Chesapeake Bay. Operated under the renowned Crescent Hotels & Resorts brand, the hotel exemplifies casual elegance combined with exceptional service. Crescent Hotels & Resorts is recognized for its commitment to quality hospitality, offering guests unique and memorable experiences with an emphasis on comfort, style, and outstanding service standards. This property provides an ideal setting not only for travelers seeking luxury accommodations but also for professionals looking to start and grow their careers in hospitality. Crescent Hotels & Resorts take immense pride... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years of catering sales experience
- Proven track record of achieving sales targets
- Excellent negotiation and communication skills
- Ability to work flexible hours and adapt to changing priorities
- Strong organizational and time management skills
- Must be legally authorized to work in the United States
Job Qualifications
- 2 years of catering sales experience
- Experience in citywide sales preferred but not required
- Proven negotiating skills
- Strong communication and interpersonal skills
- Ability to develop and manage budgets
- Knowledge of catering menus and food and beverage sales
- Familiarity with Marriott customer service standards and brand standards
- Ability to build and maintain strong relationships with clients and internal teams
Job Duties
- Manages the sales efforts for the property including local corporate and social catering
- Responds to incoming catering opportunities for the property
- Identifies, qualifies and solicits new catering business to achieve personal and property revenue goals
- Solicits affiliate business associated with citywide events from approved affiliate list provided by Citywide Sales Executive
- Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
- Closes the best opportunities for the property based on market conditions and property needs
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
- Works with the management team to create and implement a catering sales plan addressing revenue, customers and market
- Designs, develops and sells creative catered events
- Maximizes revenue by up-selling packages and creative food and beverage
- Develops and manages catering sales revenue and operation budgets and provides forecasting reports
- Develops menus that drive sales
- Assists with selling, implementation and follow-through of catering promotions
- Executes and supports Marriott's Customer Service Standards and hotel’s Brand Standards
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
- Establishes that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service
- Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership
- Handles social, government and corporate catering opportunities
- Contracts and closes local catering and social business and confirms that business is turned over properly and in a timely fashion for quality service delivery
- Achieves catering revenue goals by actively up selling each business opportunity to maximize revenue
- Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience
- Performs other duties, as assigned, to meet business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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