Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $50,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
cross training and advancement opportunities
Medical insurance
Dental Insurance
Vision Insurance
health savings accounts
401k with match
Life insurance
long term disability
Paid Time Off
Employee Discounts
Tuition Reimbursement
education assistance program
Employee assistance program
Job Description
Little America Hotel is a renowned hospitality establishment known for its exemplary service and elegant banquet and meeting facilities. Situated in a prime location, the hotel caters to both business and leisure guests, offering a full range of amenities including comfortable lodging, dining options, and extensive event spaces. The property is well-respected in the community for its commitment to guest satisfaction, excellence in service, and a welcoming atmosphere that accommodates diverse clientele. As a part of the Little America Hotels and Resorts, the brand represents quality and reliability in the hospitality industry, striving to provide memorable experiences to all its... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 2 years experience in catering, hospitality or sales
- Proficient with Microsoft Office and account management software
- Must have flexible availability, including weekends, evenings and holidays
- Ability to work under pressure and handle unexpected situations calmly
- Strong organizational and problem-solving skills
- Excellent customer service skills
Job Qualifications
- Previous experience in catering or event management
- Strong communication and interpersonal skills
- Ability to manage multiple tasks simultaneously
- Familiarity with sales and catering software, preferably Opera
- Knowledge of banquet and meeting facility operations
- Proven track record of achieving sales targets
- Ability to work flexible hours including evenings, weekends, and holidays
Job Duties
- Perform daily telephone solicitations to new and existing accounts/customers in the defined market (proactively prospect at least 10 calls per week)
- Respond in a timely manner to all leads, RFP's, phone calls and emails
- Complete monthly Sales Productivity Report
- Promote awareness via community involvement within the local region
- Procure new and repeat business for Little America by building relationships
- Conduct tours of property while informing of all services available
- Address issues with clients and keep the Director of Sales and Catering promptly and fully informed of all problems or unusual matters, so corrective action can be taken, where appropriate
- Develop excellent knowledge of Opera account management system, while utilizing Opera as an account/organizational tool
- Have a working knowledge of local and regional competition
- Assist with all guest inquiries within the sales and catering department, including assisting with high telephone volume and walk-in site inspections (adhere to a PIM schedule to maximize coverage within the Sales and Catering office)
- Consult with clients to plan and determine event requirements, including number of guests and size of venue
- Discuss menu, setup, audio/visual and other planning decisions and associated costs with clients
- Maintain accurate records of costs for catering services
- Collect payment for food and services as specified in contract
- Assist operations team in crunch situations and when all hands on deck are needed
- Meet with groups on the property to ensure guest satisfaction
- Work closely with Sales Manager's, Banquet Team Members, Front Desk Leaders, F&B Department and Billing Department to ensure a smooth flow-through for Catering and Convention business
- Review daily business to anticipate critical situations and plan effective solutions in conjunction with the department heads, to best expedite these situations
- Conduct all interactions with the highest level of professionalism while maintaining specified standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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