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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $47,000.00 - $57,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hilton Garden Inn Dallas/Richardson operates as part of MCR, the third-largest hotel owner-operator in the United States, renowned for its extensive portfolio of premium-branded hotels and exceptional guest service standards. MCR has a distinguished reputation within the hospitality industry, managing 148 hotels across 37 states with more than 22,000 guestrooms. As an established leader recognized by Fast Company and recipients of notable awards such as the Marriott Partnership Circle Award and Hilton Legacy Award for Top Performer, MCR values innovation, quality, and teamwork. This role is based within the Hilton Garden Inn Dallas/Richardson, offering a dynamic professional environment committed to... Show More
Job Requirements
- Must be 18 years of age or older
- Must have a positive attitude and willingness to learn
- Ability to understand and follow guidelines and procedures
- Ability to evaluate and select alternatives quickly and accurately
- Ability to work well in high-pressure situations and maintain composure
- Effective listening and conflict resolution skills
- Ability to work with financial data and perform basic arithmetic
- Attention to detail and meeting deadlines
- Proficiency in Windows operating systems and company software
- Ability to communicate clearly in English
- Leads teams with hospitality and guest service focus
- Valid driver's license
- Legal age to serve alcoholic beverages where applicable
- Basic understanding of market trends
- Willingness to work varied schedule including evenings, nights, weekends, and holidays
Job Qualifications
- Bachelor's or Associates degree preferred
- Experience in hospitality or consumer-facing roles preferred
- Positive can-do attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Effective evaluation and decision-making skills
- Ability to handle stressful situations with composure
- Strong listening and conflict resolution skills
- Basic financial knowledge and ability to work with data
- Attention to detail and ability to meet deadlines
- Proficient with Windows OS, spreadsheets and word processing
- Strong communication skills in English
- Leadership skills to guide team members in guest service
- Valid driver's license
- Legal age to serve alcohol (at select properties)
- Basic market knowledge
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names to ensure they feel welcomed
- Collaborate with operations team for event planning and execution
- Oversee hotel events and mentor team members
- Nurture client relationships through upselling and proactive customer service
- Plan and manage all aspects of events including menus, logistics, AV, equipment, and walkthroughs
- Ensure accurate completion of checklists and shift handover reports
- Maintain organized and up-to-date file systems and client communication in Delphi
- Identify and act on business opportunities by researching market trends and competition
- Communicate effectively in verbal and written form with guests and associates
- Negotiate event arrangements including menus, room setup, and bar setup
- Support the hotel’s goal of delivering spotless cleanliness, product consistency, and teamwork
- Work under pressure while maintaining composure and professionalism
- Assist with event service participation and post-event invoicing and follow-up
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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