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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Legends Global is a leading company specializing in the management of privately owned public assembly facilities across the United States. With a focus on delivering world-class experiences, Legends Global manages some of the most prestigious venues in Jacksonville, including The Prime Osborn Convention Center, Jacksonville Performing Arts Center, and the Ritz Theatre and Museum. This organization is known for its dedication to quality, excellence in event management, and superior customer service that enhances the guest experience across all types of live events and functions. As a cornerstone in Jacksonville's event management scene, Legends Global upholds standards that ensure the success... Show More
Job Requirements
- Minimum two years experience in a catering sales management position
- prior management or leadership experience
- two years of customer service experience
- knowledge of Caterease or equivalent software preferred
- proficiency in Microsoft Office
- strong customer service orientation
- excellent organizational and communication skills
- ability to work flexible hours including nights, weekends, and holidays
- ability to move around the facility and stand for long hours during events
Job Qualifications
- Minimum two years experience in catering sales management or equivalent education and event management experience
- prior management or leadership experience preferred
- two years of customer service experience preferred
- strong customer service orientation
- experience with Caterease or similar scheduling software preferred
- extensive knowledge of Microsoft Office
- excellent organizational and planning skills
- excellent communication and interpersonal skills
Job Duties
- Produce banquet event orders
- prepare catering contracts and suite invoices
- establish payment arrangements in compliance with accounting guidelines
- obtain and track client signatures on delivery receipts, sales orders, and contracts
- ensure successful event execution by checking food standards, room setup, and on-time service
- resolve client concerns and report them to management
- negotiate and arrange pre- and post-contract services
- organize prospect files for promotional use
- formulate business solicitation plans with sales, marketing, and box office
- analyze event requirements and outline available facilities and services
- coordinate and communicate client needs to internal departments
- coordinate site inspections with clients
- maintain all event files related to catering sales
- generate revenue and provide excellent service to guests
- meet catering needs of guests
- develop communication lines with event services, operations, culinary, and accounting
- keep all event details current
- seek, negotiate, and contract new and repeat business through sales calls, telemarketing, networking, and attending events
- provide detailed event analysis to support company goals and guest satisfaction
- review past events for repeat clients to meet expectations
- provide on-time service for client satisfaction
- follow up promptly with customers from first contact to event completion
- continuously interact with clients throughout events
- manage and work event calendar for designated venues
- manage and host catering and live events as scheduled
- perform other assigned duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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