Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Medical
Dental
Vision
HSA
Flexible spending account
basic life insurance
Disability plan
401k Retirement Plan
Paid Time Off
Holiday pay
Career training and development
Tuition Reimbursement
Bereavement leave
Employee assistance program
jury duty
Employee Discounts
Employee Referral Bonus
free meal
Job Description
The Fenway Hotel, a distinguished member of the Marriott International Autograph Collection, is a historic boutique hotel located in Dunedin, Florida. Originally opened in 1927, this iconic property is renowned for its jazz age charm and has been a distinguished venue for explorers, artists, politicians, musicians, and celebrities throughout its rich history. Now owned and operated by Mainsail Lodging, an independent franchisee separate from Marriott International, The Fenway Hotel offers guests breathtaking views of the Dunedin Channel and an immersive experience that celebrates Dunedin's vibrant musical heritage. As part of the Autograph Collection, the hotel maintains high standards of quality,... Show More
Job Requirements
- Bachelor's degree preferred
- Experience in catering sales, events, or convention services
- Familiarity with local market preferred
- Strong customer service skills
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office and Marriott systems
- Ability to sit or stand for extended periods of time
- Ability to lift, push, or pull up to 50 lbs
- Ability to communicate clearly
- Corrected vision within normal range
- Ability to drive and transport self and others
- Ability to travel domestically and internationally
- Flexible schedule including evenings, weekends, and extended hours as needed
- Sound judgment and quick decision-making ability
- Ability to manage multiple priorities and meet deadlines
- Ability to work independently and collaboratively
- Maintain confidentiality of sensitive information
- Ability to perform effectively in high-pressure and fast-paced environments
- Ability to anticipate, prevent, identify and solve workplace challenges
Job Qualifications
- Bachelor's degree preferred
- Equivalent combination of education and experience considered
- Catering sales, events, or convention services experience required
- Familiarity with the local market preferred
- Strong customer service skills
- Excellent verbal and written communication skills
- Effective presentation skills
- Proficiency in Microsoft Office programs
- Experience with Marriott systems, including SFAweb and CI/TY
- Ability to effectively present information to individuals and groups
- Experience designing and selling creative catered events
- Ability to build and maintain strong client relationships
- Familiarity with contract negotiation and sales strategies
- Demonstrated ability to manage multiple priorities
- Commitment to diversity, equity, and belonging principles
Job Duties
- Identify, qualify, solicit, and close local social catering business to meet or exceed individual and hotel revenue goals
- Manage and coordinate definite local catering business, ensuring accuracy and profitability
- Prepare and generate banquet event orders (BEOs), contracts, proposals, group resumes, and rooming lists
- Process billing and ensure timely and accurate financial reconciliation
- Proactively solicit affiliate and ancillary business associated with citywide and local events
- Maintain a strong understanding of the local market, including competitor positioning, economic conditions, and demand trends, and effectively sell against them
- Maximize revenue through strategic up-selling of packages, menus, and food and beverage enhancements
- Identify opportunities for process improvement and operational efficiencies
- Maintain a clear understanding of target customers and service expectations
- Drive financial performance by increasing revenue, controlling expenses, and delivering value for ownership
- Manage sales efforts related to local social and catering business
- Respond promptly and professionally to incoming catering inquiries
- Capture and close the most profitable opportunities based on market conditions and hotel needs
- Negotiate contracts using effective sales and pricing strategies within established guidelines
- Design, develop, and sell creative catered events
- Maintain accurate records and forecasting reports related to catering revenue and pace
- Execute catering sales strategies and initiatives
- Support the operational aspects of business booked, ensuring accurate and timely turnover to events and operations teams
- Promote accountability and consistent follow-through to achieve business objectives
- Executes and supports customer service standards and hotel brand standards
- Participate in and practice daily service basics of the brand
- Work collaboratively with sales, marketing, events, culinary, and operations teams to ensure aligned and non-duplicative sales efforts
- Partner closely with operations to ensure successful execution of booked events
- Collaborate with hotel leadership to develop and execute catering sales plans aligned with revenue goals and market demand
- Work with food and beverage leadership to develop menus and offerings that drive sales
- Build and maintain productive relationships with clients, wedding professionals, vendors, community partners, and industry peers
- Ensure seamless turnover from sales to operations while consistently delivering a high level of service
- Understand client needs, objectives, and challenges to recommend appropriate solutions prior to and during their program/event
- Deliver attentive and proactive service before, during, and after events to ensure guest satisfaction and loyalty
- Monitor effective resolution of guest issues that arise as a result of the sales process
- Perform other duties as assigned
- Ensure successful performance by assisting guests with an exceptional experience to ensure high performing scores on guest satisfaction surveys according to Marriott and Mainsail/Fenway standards
OysterLink supports restaurant and hospitality hiring.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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