Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $65,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hilton Miami Blue Lagoon is a premier hotel property that operates under the umbrella of MCR, the third-largest hotel owner-operator in the United States. MCR, founded in 2006 and headquartered with offices in New York City, Dallas, Chicago, and Richmond, Virginia, maintains a robust portfolio encompassing 148 premium-branded hotels with more than 22,000 guestrooms in 37 states and 106 cities. Known for its commitment to excellence and innovation in hospitality, MCR has achieved several prestigious recognitions including the Marriott Partnership Circle Award, Hilton Legacy Award for Top Performer, and has been named one of Fast Company's 10 Most Innovative Travel... Show More
Job Requirements
- Must have a Bachelor's or Associates degree
- Experience in hospitality or related field preferred
- Must have a positive, can-do attitude
- Ability to follow guidelines and procedures
- Must be able to evaluate and make decisions quickly and accurately
- Ability to handle pace and pressure
- Effective listening and conflict resolution skills
- Ability to work with financial data and perform basic arithmetic
- Attention to detail and meeting deadlines
- Proficient with Windows, spreadsheets, word processing
- Clear communication skills
- Leadership in guest service
- Must meet legal age requirements for alcohol service where applicable
- Valid Driver's License
- Knowledge of market conditions
- Must be at least 18 years old
- Flexible schedule including nights, weekends and holidays
Job Qualifications
- Bachelor's or Associates degree preferred
- Experience in hospitality, service, consumer-facing franchise or related field preferred
- Positive, can-do attitude with willingness to learn
- Ability to follow established guidelines and procedures
- Strong evaluation and decision-making skills
- Ability to work under high pressure maintaining composure
- Effective listening and conflict resolution skills
- Basic financial understanding and arithmetic skills
- Attention to detail and ability to meet deadlines
- Proficiency in Windows operating systems, spreadsheets and word processing
- Strong communication skills
- Leadership in hospitality and guest service
- Legal age to serve alcoholic beverages at select properties
- Valid Driver's License
- Basic market knowledge
- Willingness to work varied schedule including evenings, nights, weekends and holidays
Job Duties
- Collaborate with the operations team to develop and implement cutting-edge comprehensive plans for groups and events
- Oversee the events efforts for the hotel and mentor team members to effectively implement smart strategies
- Nurture and grow client relationships through upselling and proactive customer service post-contract signing
- Plan, organize, and manage all aspects of events and group meetings from conception to completion including menu and room set planning, audio visual, logistics, equipment rentals, tastings, themes, walkthroughs, participation during event service, invoicing, and follow-up
- Ensure MCR Events SOPs are followed and completed accurately
- Maintain accurate, organized, and up-to-date file management system in order to meet clients and colleagues' needs using Delphi
- Identify and act on business opportunities by monitoring market trends, competition, and customer needs
- Communicate effectively in verbal and written form with guests and associates
- Continuously improve customer service by integrating feedback into action plans
- Negotiate with clients for banquets, meetings and other functions ensuring proper arrangements and communication with departments
- Understand the impact of banquet operations on the overall success of the hotel
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink lists restaurant, hotel, and hospitality jobs.
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