Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
401(k)
Disability insurance
Employee assistance program
Health Insurance
Life insurance
Paid Time Off
room discounts
Employee Food and Beverage Discounts
Job Description
Driftwood Hospitality Management is a renowned hospitality services company committed to excellence and client satisfaction. Our company culture empowers employees by encouraging initiative, proactivity, and contributions to the success of each property through well-defined strategies and objectives. We pride ourselves on having a fully integrated approach to hospitality management, ensuring outstanding service at every level and across all our properties. Our team consists of the best talents in the hospitality industry, stretching from entry-level employees to management, working collectively to uphold the high standards associated with our brand. Located at the Raleigh North Hills Hilton in Raleigh, NC, we offer... Show More
Job Requirements
- High school diploma or equivalent
- Two or more years of experience in hotel catering or related field
- Proficiency in Microsoft Office and hotel management software
- Strong communication skills
- Ability to negotiate and close sales
- Knowledge of food and beverage operations
- Ability to multitask and manage time effectively
- Availability to work flexible hours including weekends and holidays
- Physical ability to perform lifting up to 10 pounds frequently
- Willingness to engage with clients and establish relationships
- Commitment to maintaining high customer service standards
Job Qualifications
- Two or more years of hotel catering experience or similar industry
- Proven track record of consistent quality service
- Previous leadership experience preferred
- Strong verbal and written English communication skills
- Knowledge of hotel Westmont and brand policies and procedures
- Knowledge of catering food and beverage with banquet knowledge
- Skills to manage people and variables in major function development and implementation
- Computer literate in MS Word Excel PowerPoint
- Computer literate with Delphi or other hotel system preferred
- Strong communication verbal listening writing
- Strong problem-solving skills
- Strong customer and associate relations skills
- Strong presentation and platform skills
- Strong organizational skills
- Strong closing skills
- Strong persuasion skills
- Ability to use standard software applications and hotel systems
- Effective decision-making skills
- Effective influence skills
Job Duties
- Solicit negotiate and book new and repeat business through sales calls telemarketing mailings networking while maximizing banquet space to meet exceed revenue goals
- Execute a territorial marketing strategy to capture maximum revenue and meet exceed sales goals
- Plan upsell and detail meetings/functions including space times equipment menus themes/decorations complete contracts prepare paperwork coordinate with hotel departments and resolve issues to ensure customer satisfaction
- Prepare status and end period reports to keep management informed
- Maintain up-to-date knowledge of hotel procedures products and competition to improve sales strategies
- Respond to incoming catering opportunities and proactively identify new business
- Close best opportunities based on market and hotel needs
- Use negotiating and creative selling skills to close business and negotiate contracts
- Build relationships within the community and with key internal external stakeholders
- Conduct site inspections create proposals and contracts
- Possess strong telephone sales and overall sales skills
- Understand contract management operational challenges food and beverage knowledge menu planning and forecasting
- Follow sales strategies free sell guidelines and achieve team individual goals
- Use software and systems such as Microsoft Office Delphi effectively
- Participate in professional organizations and perform special projects as assigned
- Ensure high levels of customer satisfaction and build long term customer relationships
- Coordinate and communicate event details with customers and hotel departments
- Demonstrate leadership in guest hospitality ensuring consistent service throughout all event phases
- Interact with guests for feedback and handle complaints effectively
- Emphasize guest satisfaction and continuous improvement in departmental meetings
- Use hotel systems to manage customer information
- Hold self and others accountable for results
- Address conflict timely and contribute to team results
- Deal with change effectively and make decisions with available information
- Treat people fairly with respect dignity and strong ethics
- Listen and respond to others open to differing views
- Adhere to all standards policies and procedures
- Approach work with urgency and purpose
- Allocate time and resources effectively
- Overcome obstacles to accomplish objectives
- Follow through on inquiries requests complaints
- Pursue learning and self-development
- Share learning and best practices
- Perform all technical procedural job requirements
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink is built for hospitality recruitment.
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