Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Highly competitive wages
Exceptional benefit plan
401K matching program
flexible scheduling
Discounts at Crescent managed properties
Marriott Employee Room Rate Discount Program
Job Description
Delta Hotel by Marriott Virginia Beach Waterfront offers a premier hospitality experience located just steps away from the scenic Chesapeake Bay. Known for its casually elegant dining environment and stunning bayside deck, this hotel provides a perfect setting for guests seeking comfort, luxury, and impeccable service in Virginia Beach. The Delta Hotel is part of Crescent Hotels and Resorts, a respected company that boasts a team of dedicated hospitality professionals committed to delivering exceptional experiences for all visitors. Crescent Hotels and Resorts foster a workplace culture that values their associates as their greatest asset, encouraging individuality, personal growth, and professional... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 2 years experience in catering sales
- Proven track record in achieving sales targets
- Strong understanding of local market and competition
- Excellent negotiation and sales skills
- Ability to work flexible hours as needed
- Proficient in Microsoft Office and relevant sales software
- Strong customer service orientation
- Ability to manage multiple priorities and deadlines
Job Qualifications
- 2 years of catering sales experience
- Demonstrated knowledge of market trends and competitor analysis
- Strong negotiation and contract management skills
- Proven ability to develop and implement sales plans
- Excellent communication and interpersonal skills
- Experience in designing and selling catered events
- Ability to work collaboratively with cross-functional teams
- Familiarity with Marriott Customer Service and Brand Standards
- Ability to manage budgets and provide sales forecasting
- Experience in handling social, government and corporate catering business
Job Duties
- Manages the sales efforts for the property including local corporate and social catering
- Responds to incoming catering opportunities for the property
- Identifies, qualifies and solicits new catering business to achieve personal and property revenue goals
- Solicits affiliate business associated with citywide events from approved affiliate list provided by Citywide Sales Executive
- Understands the overall market including competitors’ strengths and weaknesses, economic trends, supply and demand and knows how to sell against them
- Closes the best opportunities for the property based on market conditions and property needs
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
- Works with the management team to create and implement a catering sales plan addressing revenue, customers and market
- Designs, develops and sells creative catered events
- Maximizes revenue by up-selling packages and creative food and beverage
- Develops and manages catering sales revenue and operation budgets and provides forecasting reports
- Develops menus that drive sales
- Assists with selling, implementation and follow-through of catering promotions
- Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards
- Executes and supports the operational aspects of business booked such as generating proposals, writing contracts, and customer correspondence
- Establishes that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service
- Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership
- Handles social, government and corporate catering opportunities
- Contracts and closes local catering and social business, ensuring business is turned over properly and in a timely fashion for quality service delivery
- Achieves catering revenue goals by actively up selling each business opportunity to maximize revenue
- Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience
- Performs other duties as assigned to meet business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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