Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $26.44 - $34.62
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
The Inn at Opryland, a Gaylord Hotel, is a distinguished property located at 2401 Music Valley Drive in Nashville, Tennessee. As part of the Gaylord Hotels portfolio under Marriott International, this hotel offers exceptional meeting and event spaces, combining Southern hospitality with world-class amenities. Known for its grand scale and unique environment, the Inn at Opryland hosts a myriad of events, from corporate gatherings to social celebrations, making it a prominent destination in the Nashville area. The hotel is dedicated to delivering thoughtful, big-hearted service through its team members, known as STARs, who are creative, entrepreneurial, and focused on guest... Show More
Job Requirements
- high school diploma or GED
- 2 years experience in sales and marketing, guest services, front desk, or related professional OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
- excellent negotiation and selling skills
- strong interpersonal and communication skills
- ability to manage multiple projects and clients
- knowledge of catering and event planning
- ability to work collaboratively with multiple departments
- commitment to customer service excellence
- ability to analyze market trends and competitor data
- flexibility to work varied hours as needed
Job Qualifications
- high school diploma or GED with 2 years experience in sales and marketing, guest services, front desk, or related professional
- OR 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major with no experience required
- catering sales experience preferred
Job Duties
- handles social and local corporate catering opportunities above group sales team parameters
- manages sales efforts for local corporate and social catering
- responds to incoming catering opportunities and solicits new business
- negotiates contracts using creative selling and negotiating skills
- develops and sells creative catered events
- maximizes revenue through up-selling packages and food and beverage
- manages catering sales revenue and operation budgets
- develops menus that drive sales
- assists with selling and following through catering promotions
- executes Marriott's customer service and brand standards
- ensures seamless turnover from sales to operations
- monitors guest issue resolutions
- increases revenues and controls expenses
- contracts and closes local catering and social business
- implements brand service strategy and drives customer loyalty
- achieves revenue goals by up-selling each business opportunity
- works collaboratively with off-property sales channels
- interacts effectively with sales, kitchen, vendors, competitors, and other hotel departments
- executes exemplary customer service to drive satisfaction and loyalty
- recommends appropriate features and services that meet customer needs
- develops close working relationship with operations to execute property strategies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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