Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,304.00 - $75,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Vacation leave
sick leave
Team Member Travel Program
Job Description
The Redondo Beach Hotel, a Tapestry Collection by Hilton, is a distinguished hotel located in the vibrant coastal city of Redondo Beach, California. Known for its unique charm and upscale amenities, this hotel is part of Hilton's Tapestry Collection, which features distinctive and independent hotels that cater to travelers seeking memorable and authentic experiences. The Redondo Beach Hotel stands out with its beachfront location, offering stunning ocean views, modern accommodations, and exceptional customer service, making it a preferred destination for both business and leisure travelers.
As a member of Hilton's globally recognized portfolio, the hotel upholds high standards of hospital... Show More
As a member of Hilton's globally recognized portfolio, the hotel upholds high standards of hospital... Show More
Job Requirements
- Two years hotel catering sales experience
- Strong English skills, both oral and written
- Strong presentation, communication and organizational skills
- Ability to make timely, effective decisions
- Ability to prioritize, organize and make good judgments
- Ability to maintain good team member relations
- Ability to develop and maintain effective guest relations
- Ability to work long hours, 5 to 6 days a week
- Basic accounting procedures knowledge
- Proficiency in computer skills including Word, Excel, PowerPoint
- Walking, standing, sitting
- Physical ability for repetitive tasks
Job Qualifications
- Two years hotel catering sales experience
- Strong English skills, both oral and written
- Strong presentation, communication and organizational skills
- Ability to make timely, effective decisions
- Ability to prioritize, organize and make good judgments
- Ability to maintain good team member relations
- Ability to develop and maintain effective guest relations
- Basic accounting procedures knowledge
- Proficiency in computer skills including Word, Excel, PowerPoint
Job Duties
- Achieves catering/banquet sales goals by developing and implementing sales strategies through a proactive and customer centric approach
- Proactively pursue new, and repeat, business within assignment market through telephone calls, outside sales calls, and written communication
- Design and conduct site inspections
- Clarifies customer requirements and suggests alternative menus, themes, etc
- Prepares client proposals outlining details of proposed functions
- coordinates preparation of estimates with other food and beverage departments
- Participates in the development of catering sales and marketing strategies
- Maximize topline revenue by selling all facets of hotel services
- Participate in industry and civic organizations representing opportunities for future public relations and new business
- Negotiates sale of catering sales meetings and events
- Ensure function set-up meets or exceeds customer expectations by working closely with each group’s meeting planner(s) to determine needs
- Executes proper communication and coordination to satisfy customer’s requests
- Assists customers in finalizing function details
- suggests alternatives as appropriate
- Confirm functions meet customer expectations by following-up regularly on the status of functions
- Inspects function rooms
- Greets customer and follows-up to see that customer needs are met
- makes last-minute changes and additions to meet changing customer needs
- Coordinates outside vendor activity as needed
- Conduct pre and post event meetings communicating needs and sharing feedback with appropriate team members
- Solicits re-booking from customer prior to departure
- Maintains proper documentation of events
- Compiles and reviews daily and weekly event sheets
- Compiles and verifies charges/billing ensuring accuracy
- collect deposits and final payments
- Creates total guest satisfaction by providing genuine hospitality and by exceeding guest expectations
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgement in rectifying the complaint
- Performs other duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink - a focused job platform for restaurants and hotels.
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