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HEI Hotels and Resorts

Catering Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $15.00 - $26.00
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Vacation Time
sick leave
Holiday pay
401(k) Plan

Job Description

Chateau Elan Winery and Resort is a premier destination nestled within the picturesque north Georgia foothills. Established in 1981 with the planting of its vineyards, Chateau Elan has since blossomed into a sprawling 3,500-acre conference and leisure retreat that impeccably combines luxury, comfort, and scenic beauty. The resort has long been celebrated for its commitment to excellence, offering guests a luxurious ambiance coupled with exceptional service. Chateau Elan takes pride in fostering a dedicated workforce passionate about delivering unparalleled guest experiences, which has been a cornerstone of its sustained growth and esteemed reputation. The resort features world-class amenities including hotel... Show More

Job Requirements

  • Education or equivalent experience in hospitality management or related field
  • Minimum 1 year of catering sales experience
  • Proficiency in Microsoft Word and Excel
  • Familiarity with hotel sales and event management software (e.g., Delphi)
  • Excellent communication and interpersonal skills
  • Ability to work a flexible schedule including evenings and weekends
  • Strong problem-solving and organizational skills
  • Valid driver’s license and reliable transportation

Job Qualifications

  • Prior hospitality experience with specific experience in catering sales is essential
  • Minimum 1+ year in catering sales required
  • Experience at a similar size and quality hotel preferred
  • Proficient in Microsoft Word, Excel, and hotel sales system
  • Strong sales and revenue management skills, with the ability to train and motivate peers
  • Knowledge of hotel features, benefits, and competitive landscape
  • Understanding of hotel operations, including marketing plans, personnel and labor relations, budget forecasting, and quality assurance
  • Effective verbal and written communication skills
  • Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc
  • Ability to work effectively under time constraints and adapt communication style to different audiences
  • Strong organizational, problem-solving, and client service skills

Job Duties

  • Prospect and solicit new and existing accounts to achieve or exceed revenue goals through telephone, email, outside sales calls, site inspections, and written communication
  • Understand and utilize monthly forecasting, annual budget processes, pace management, and productivity metrics to achieve financial targets
  • Apply yield management techniques and analyze historical data to maximize revenue and profitability
  • Evaluate catering business opportunities to ensure alignment with client expectations and hotel profitability
  • Conduct market research on competitors' products, services, and pricing to inform strategic business plans
  • Sell all aspects of the hotel, including room rental, A/V, and other revenue-generating services, to maximize account value
  • Build and maintain long-term client relationships, ensuring repeat business
  • Actively participate in industry organizations and community/civic activities to maintain awareness and create booking opportunities
  • Utilize effective sales techniques, including closing and negotiating skills, for a variety of market segments
  • Conduct hotel site inspections and client presentations with professionalism and confidence
  • Participate in trade shows, sales blitzes, and networking events to generate leads
  • Collaborate with culinary and banquet teams to design creative menus, event setups, and specialty functions, ensuring seamless execution
  • Oversee the execution of all catering events sold, coordinating with banquet staff and vendors to ensure client satisfaction
  • Manage A/V equipment as a profit center when applicable
  • Maintain accurate records in sales and event management systems (e.g., Delphi) and ensure proper documentation for all events
  • Monitor market trends, competitor activity, and key client accounts to identify growth opportunities
  • Perform any other job-related duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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