Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
401(k)
Dental Insurance
Disability insurance
Employee assistance program
Flexible spending account
Health Insurance
Life insurance
Paid Time Off
Vision Insurance
room discounts
Employee Food and Beverage Discounts
Job Description
Driftwood Hospitality Management is a reputable and dynamic hospitality firm that operates a variety of luxury hotels and resorts. Known for its commitment to excellence, innovation, and guest satisfaction, the company delivers outstanding hospitality experiences while fostering an inclusive and diverse workplace environment. Driftwood Hospitality firmly believes in providing high-quality service to its guests and supporting its employees through comprehensive benefits and career development opportunities. Operating 24/7, the hotel environments under its management are vibrant and fast-paced, requiring dedicated professionals who thrive under such conditions. As an employer, Driftwood Hospitality offers a team-oriented atmosphere that encourages individual accountability, learning, and... Show More
Job Requirements
- Must have at least a high school diploma or equivalent
- Minimum of 3 years of progressive sales experience
- Previous hospitality industry experience preferred
- Strong negotiation and closing skills
- Proficiency in Microsoft Office and Delphi systems
- Ability to work flexible shifts including evenings and weekends
- Excellent communication and interpersonal skills
- Must be able to lift objects up to 10 pounds
- Ability to walk, stand, and sit for extended periods
- Willingness to proactively solicit new business
- Strong customer service orientation
- Ability to manage and forecast budgets
- Must demonstrate leadership capabilities
- Commitment to upholding company ethics and principles
- Ability to manage multiple priorities effectively.
Job Qualifications
- Must have at least 3 years of progressive sales experience
- Previous experience in the hospitality industry preferred
- Experience selling luxury brands and experiential services preferred
- Aggressive negotiating skills
- Creative selling abilities
- Proficiency in Microsoft Office software
- Knowledge of Delphi and Delphi Diagrams
- Ability to conduct research on the Internet
- Strong customer development and relationship management skills
- Knowledge of menu planning, food presentation, banquet, and event service operations
- Ability to manage guest room and meeting space inventories
- Understanding of overall hotel operations as they affect the department
- Knowledge of AV products and services
- Knowledge of contract management and legalities
- Financial management skills including ability to understand P&L statements and manage budgets
- Strong communication, listening, writing, and presentation skills
- Strong problem-solving skills
- Strong customer and associate relation skills
- Effective sales skills with up-selling capability
- Strong organization skills
- Effective decision-making skills
- Ability to use standard software and hotel systems.
Job Duties
- Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales and Marketing
- Identifies revenue opportunities for the hotels based on the event profile
- Meets and exceeds individual revenue goals
- Effectively manages customer budgets to maximize revenue and meet customer needs and identify opportunities to up-sell products and services throughout the sales process
- Exceeds company minimum standards with the sales process and acts as a mentor for others within this area
- Understands the overall market in which they sell including competitors’ strengths and weaknesses, economic trends, supply, and demand
- Builds and strengthens relationships with existing and new customers to include sales calls, entertainment, FAM trips
- Conducts customer site inspections
- Excels at proactive selling targeting key accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation
- Responds to incoming inquiries within their market segment within 4 hours
- Closes the best opportunities for the hotel based on market conditions and hotel’s needs
- Accurately forecasts group sleeping rooms and revenue for his/her groups prior to the turnover and continues to be a partner for this process after the turnover
- Creates sales contracts as required
- Comprehends budgets as needed to assist in the financial management of department
- Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth
- Coordinates and communicates verbally and in writing with customer regarding event details and follows up post-event
- Makes presence known to customer during event phase and coordinates with Convention Services
- Displays leadership in guest hospitality ensuring consistent, high-level service throughout all hotel events
- Interacts with guests to obtain feedback and handle complaints
- Reviews Guest Service Results with leaders and participates in corrective action plans
- Emphasizes guest satisfaction during departmental meetings
- Utilizes Delphi or other hotel systems to manage customer information
- Demonstrates commitment to Driftwood Hospitality Management operating principles and philosophies
- Holds self and others accountable for achieving results
- Addresses conflict timely
- Contributes to team results and handles change effectively
- Makes decisions including employee/team related with available information
- Treats people fairly with dignity and respect
- Demonstrates business ethics and personal integrity
- Listens and responds to others including different viewpoints
- Adheres to all standards, policies, and procedures including SOPs
- Uses sales resources and administrative/support staff effectively
- Approaches work with urgency and purpose
- Allocates time and resources effectively when faced with competing demands
- Overcomes obstacles to accomplish challenging objectives
- Follows through on inquiries, requests, and complaints
- Pursues learning and self-development to enhance growth
- Shares learning and best practices with others
- Acts independently to improve skills
- Performs all technical/procedural job requirements
- Utilizes strong communication, problem-solving, presentation, organizational, closing, and persuasion skills
- Uses standard software applications and hotel systems
- Possesses financial management skills including understanding P&L statements, budgeting, forecasting, and scheduling.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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