Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $49,400.00 - $86,400.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
performance bonuses
Job Description
The Director of Events position is a pivotal leadership role within a prestigious hotel known for its commitment to delivering exceptional guest experiences and outstanding event services. This hotel is a full-service, upscale hospitality establishment that prides itself on its sophisticated accommodations, state-of-the-art event spaces, and excellent customer service. Catering to both corporate clientele and private celebrations such as weddings and receptions, the hotel thrives on creating memorable experiences that meet the highest standards of quality and service. The Director of Events plays a crucial role in ensuring the success of these celebrations, driving business growth, and maintaining financial objectives... Show More
Job Requirements
- High school diploma or equivalent vocational training certificate
- minimum five years of experience working as a director of events, catering or similar position with large operational responsibilities at a 4-star hotel or restaurant
- possess valid liquor commission manager’s card
- ability to lift items up to 25 lbs
- ability to reach overhead
- ability to endure various physical movements throughout the work areas
- maintain stationary position for extended hours throughout work shift
Job Qualifications
- High school diploma or equivalent vocational training certificate
- a BS in hospitality is preferred
- minimum five years of experience working as a director of events, catering, or similar position with large operational responsibilities at a 4-star hotel or restaurant
- fluency in Japanese language is preferred
- possesses valid liquor commission manager’s card
- must be detail-oriented and have the ability to multi-task
- able to maintain positive guest relations at all times
- possesses comprehensive knowledge of hotel food and beverage operations and cost controls
- possesses comprehensive knowledge of all catering services and food service techniques
- possesses strong knowledge of computer programs such as Word, Excel, Outlook, and Internet Explorer
- possesses strong knowledge of various sales and marketing tools and techniques
- possesses strong mathematical skills
- possesses strong written and verbal communication skills
- possesses good management and organizational skills
- possesses knowledge of federal and state health laws, regulations, and safety codes
- able to work effectively with various types of customers
- able to supervise a large number of staff working in various environments
Job Duties
- Anticipates guests’ needs
- respond promptly and acknowledge all guests
- always maintains positive guest relations
- assist with resolving guest complaints to ensure their satisfaction
- familiarized with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- develop and coordinate the successful implementation of all special events and hotel social events
- coordinate with all support departments to initiate all aspects of each event
- negotiate contracts with entertainment providers as necessary and communicate with all support departments as needed for smooth event production
- drive sales revenue from soliciting and coordinating corporate events, weddings, receptions, and other social celebrations
- facilitate meetings and administer tours of facilities with customers to discuss objectives and strategies for receptions and events
- work cooperatively with food and beverage and executive management team to maintain a high level of service principles in accordance with established standards
- review guarantees and ensure estimate cost comply with established standards
- maintain accurate and detailed records of all client communications and related documentation
- ensure accuracy of banquet event orders and distribute to appropriate departments when authorized signatures have been obtained
- develop action plans to exceed the established financial and service goals set for the department
- administer corrective action as necessary to ensure financial goals are met
- promote conference/event services by attending professional meetings, seminars, and trade show expos with appropriate brochures and publications
- develop networking opportunities and facilitate meetings with prospective clients to promote the hotel and its facilities and secure business
- review daily activities within the hotel including house count, forecast covers for each outlet, catering activity, purchases, meetings and appointments, VIPs/special guests
- establish priorities and assign production for staff to execute
- review status of business, schedules, bookings, and all other information pertaining to department operations
- establish a departmental manual identifying all policies and procedures relevant to booking functions
- ensure that staff are knowledgeable of such policies and service standards to assist them in selling the facility
- direct administrative details such as financial operations and dissemination of promotional materials
- respond to inquiries in a prompt manner
- foster a cooperative and safe working climate and maintain efficient productivity to enhance quality of product
- coordinate recruitment with human resources in filling open positions within the department
- conduct interviews and make recommendations for hire
- establish individual goals and monitor performance of staff
- conduct scheduled performance appraisals, training, and disciplinary action
- attend all meetings and training sessions organized by hotel management for the position
- perform all other duties as may be required or assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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