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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.50 - $17.50
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Training and Development
Job Description
Hy-Vee is a prominent employee-owned supermarket chain that has made its mark by consistently delivering exceptional customer service and quality products. Known for its commitment to community and customer satisfaction, Hy-Vee operates over 250 stores across multiple states, offering a wide range of groceries, pharmacy services, and catering options. At the heart of Hy-Vee is its dedicated workforce, often described as the company’s greatest strength. The employees embody the core value of providing "a helpful smile in every aisle," ensuring that each shopping experience is not only convenient but also welcoming and enjoyable for every customer. Hy-Vee’s culture is one... Show More
Job Requirements
- High school diploma or equivalent
- One to three years of related work experience
- Ability to work night and weekend shifts
- Physical ability to exert up to 50 pounds occasionally, up to 20 pounds frequently, and up to 10 pounds constantly
- Ability to perform physical activities such as climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions
- Strong problem-solving skills
- Ability to perform arithmetic calculations
- Good communication skills
- Ability to maintain confidentiality
- Must complete pre-employment drug screen
Job Qualifications
- High school diploma or equivalent
- Over one year up to three years of related work experience in catering or similar field
- Ability to solve practical problems
- Skill in arithmetic calculations including fractions, decimals and percentages
- Ability to compose original correspondence and follow technical manuals
- Strong interpersonal skills to engage with customers and employees
- Leadership experience to instruct, assign and review work
- Experience in managing bookkeeping and pricing procedures
- Knowledge of equipment used in catering environments
- Excellent communication skills
Job Duties
- Maintains a positive attitude
- creates an atmosphere of friendliness and fun through flexibility and teamwork
- Generates a friendly atmosphere by encouraging employees to greet and speak to customers
- providing prompt, courteous, and efficient service to customers and sets a good example
- Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
- Assists customers by escorting them to products, securing products, loading or unloading heavy items, making note of customer suggestions, performing other tasks to enhance shopping experience
- Answers the telephone promptly and provides friendly, helpful service
- Handles and satisfies customer issues
- Determines department goals with store director
- Meets with customers to determine needs
- Writes detailed orders and coordinates with all departments
- Contacts businesses and prospective customers to inform about catering services
- Develops contracts for exclusive catering
- Recommends and buys equipment with approval
- Consults customers on rental companies
- Attends manager meetings and obtains baseline prices
- Figures retail pricing and ensures correct pricing
- Prepares customer bills, extends and posts invoices, oversees bookkeeping
- Develops and maintains standard catering practices and checks quality control
- Answers and returns phone calls promptly
- Develops guidelines for department performance in absence of manager
- Organizes shows and events such as bridal and holiday shows
- Sets up event displays and communicates with events coordinator
- Ensures proper temperature and storage procedures
- Understands and troubleshoots equipment and ensures maintenance
- Maintains strict adherence to hygiene and dress guidelines
- Adheres to company policies and store guidelines
- Reports to work as scheduled and works expected hours
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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