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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Job Description
Hy-Vee is a well-established and customer-focused supermarket chain known for its commitment to quality, customer service, and community engagement. With stores across multiple states, Hy-Vee emphasizes a culture of helpfulness and teamwork, promising a "helpful smile in every aisle" which reflects the company's strong dedication to providing excellent customer experiences. Hy-Vee values its employees as its greatest asset and encourages a workplace environment where individuals feel engaged, supported, and motivated to grow professionally. As a leader in the grocery industry, Hy-Vee continuously invests in its people, technology, and processes to ensure that customers receive the freshest, highest quality products at... Show More
Job Requirements
- High school or equivalent experience
- one year to three years of similar or related work experience
- ability to exert up to 50 pounds of force occasionally
- ability to exert up to 20 pounds of force frequently
- ability to exert up to 10 pounds of force constantly
- physical ability to perform climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions
- good vision and depth perception with or without correction
- ability to solve practical problems
- ability to perform arithmetic calculations involving fractions, decimals and percentages
- ability to compose original correspondence
- adherence to company policies
- successful completion of pre-employment drug screen
Job Qualifications
- High school diploma or equivalent
- one to three years of related experience
- strong customer service skills
- leadership and supervisory skills
- proficiency in order coordination and retail pricing
- ability to manage multiple tasks
- excellent communication skills
- capacity to work in a fast-paced environment
- knowledge of food safety and sanitation practices
- problem-solving skills
- ability to develop and maintain positive employee relations
- experience in bookkeeping or financial record keeping
Job Duties
- Maintains a positive attitude
- creates an atmosphere of friendliness and fun through flexibility and teamwork
- generates a friendly atmosphere by encouraging employees to greet and speak to customers
- sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability
- provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions
- smiles and greets customers in a friendly manner
- makes an effort to learn customers’ names and address them by name
- assists customers by escorting them to products, securing products that are out of reach, loading or unloading heavy items, making note of customer suggestions or requests, and performing tasks to enhance the shopping experience
- answers the telephone promptly and provides friendly service
- handles and satisfies customer issues
- determines department goals with store director
- meets with customers to assess needs and writes detailed orders coordinating with involved departments
- contacts businesses and prospective customers about catering services
- develops contracts for exclusive Hy-Vee catering events
- recommends and purchases equipment with approval
- consults on rental companies
- attends department manager meetings and obtains baseline prices
- figures retail pricing and ensures correct pricing
- prepares and oversees bookkeeping procedures
- develops and maintains standard catering practices and quality control
- answers and returns phone calls efficiently
- develops guidelines for department performance in manager's absence
- organizes shows and store events
- ensures proper food temperatures and storage
- troubleshoots and maintains equipment
- maintains adherence to hygiene and dress standards
- adheres to company policies and reports to work as scheduled
- ensures competitive pricing
- attends educational meetings
- performs departmental duties as needed
- assists in other store areas
- completes special projects as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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