Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,000.00 - $50,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
inclusive work environment
Job Description
The Ala Moana Hotel by Mantra is part of the prestigious Accor Hotel group, which operates more than 4,900 hotels over 39 global brands in 110 countries. Located in the heart of Honolulu, the Ala Moana Hotel is considered a landmark and the Kama'aina hotel of choice, celebrated both for guests looking to experience authentic local hospitality and for employees who want to grow in a supportive and dynamic environment. Accor Hotels is known for fostering a culture of inclusion, opportunity, and personal development, prioritizing people and allowing every individual to shine through their passion for service and commitment to... Show More
Job Requirements
- Minimum 6 months clerical or secretarial experience
- high school diploma or equivalent
- proficiency in Microsoft Office programs
- ability to learn and utilize the Catering Booking System (Delphi)
- good written and verbal communication skills
- well-groomed and professional presentation
- strong organizational skills
- good phone etiquette
- dependable and positive attitude
- service-oriented and adaptable
Job Qualifications
- Minimum 6 months clerical or secretarial experience
- high school diploma or equivalent
- proficient in Microsoft Office programs including Outlook, Word, Excel, and PowerPoint
- ability to learn and utilize the Catering Booking System (Delphi)
- good written and verbal communication skills
- well-groomed and presents a professional image
- detail oriented and a self-starter
- good phone etiquette and ability to be tactful to the public
- personal, dependable, and displays a positive attitude
- service oriented and adaptable
- excellent organizational skills
- experience in the hospitality industry preferred
- prior experience in food and beverage preferred
- bachelors degree preferred
Job Duties
- Point-of-contact for other system users and assisting them with user issues
- coordinating with Newmarket to set-up logins for new users
- assisting new users with basic training of Delphi program after becoming certified to use the booking system
- communicating with Newmarket to report and request assistance with resolving program-related issues
- keeping the Director of Catering informed of all issues that arise
- keeping menus, prices, set-up and audio/visual items updated in the system as information is made available
- types letters and other correspondence from verbal instructions such as memos, special requests forms, gift certificate requests, JTO group contracts and menus
- makes copies of paperwork and distributes
- answers, handles, and directs telephone calls and inquiries for food and beverage as needed, including checking availability and booking new banquet reservations in system
- reconciles revenue information between banquet chits (actuals) and event information in the Catering Booking System (Delphi)
- updates account files as needed, reports discrepancies to necessary departments and Catering Manager
- and resolves issues as needed
- prepares, generates, copies, and/or delivers Banquet Event Orders and guarantees to required departments
- prepares estimate invoices as needed for clients
- receives and posts payments for Banquet events and prepares receipts
- generates reports from Delphi as needed
- maintains organized files and files paperwork daily
- prepares file folders for all events
- assists in obtaining 'guarantee counts' for food functions sold prior to the function
- assists Director of Catering with other projects as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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