Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,000.00 - $50,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
competitive salary
Inclusive culture
Career growth opportunities
Comprehensive benefits package
Job Description
The Ala Moana Hotel by Mantra is a distinguished hotel located in Honolulu and operates as part of the globally recognized Accor Hotel group, which comprises more than 4,900 hotels spread across 39 brands in 110 countries. Known as the Kama'aina hotel of choice, the Ala Moana Hotel is a landmark destination offering a welcoming environment not only for guests seeking quality accommodation but also for professionals looking to grow their careers within a supportive and inclusive company culture. Accor Hotels is renowned worldwide for its commitment to opportunity, growth, and fostering a culture where every individual is empowered to... Show More
Job Requirements
- Minimum 6 months clerical or secretarial experience
- High school diploma or equivalent
- Proficient in Microsoft Office programs
- Ability to learn and utilize the Catering Booking System
- Good written and verbal communication skills
- Well-groomed appearance
- Detail oriented
- Good phone etiquette
- Dependable with a positive attitude
- Service oriented and adaptable
- Excellent organizational skills
Job Qualifications
- Minimum 6 months clerical or secretarial experience
- High school diploma or equivalent
- Proficient in Microsoft Office programs, including Outlook, Word, Excel, and PowerPoint
- Ability to learn and utilize the Catering Booking System (Delphi)
- Good written and verbal communication skills
- Well-groomed and presents a professional image
- Detail oriented and a self-starter
- Good phone etiquette and ability to be tactful to the public
- Personal, dependable, and displays a positive attitude
- Service oriented and adaptable
- Excellent organizational skills
- Experience in the hospitality industry preferred
- Prior experience in food and beverage preferred
- Bachelor's degree preferred
Job Duties
- Point-of-contact for other system users and assisting them with user issues
- Coordinating with Newmarket to set-up logins for new users
- Assisting new users with basic training of Delphi program after becoming certified to use the booking system
- Communicating with Newmarket to report and request assistance with resolving program-related issues
- Keeping the Director of Catering informed of all issues that arise
- Keeping menus, prices, set-up and audio/visual items updated in the system
- Typing letters and other correspondence from verbal instructions, such as memos and special request forms
- Making copies of paperwork and distributing
- Answering, handling, and directing telephone calls and inquiries for food and beverage
- Checking availability and booking new banquet reservations in system
- Reconciling revenue information between banquet chits (actuals) and event information in the Catering Booking System and updating account files
- Preparing, generating, copying, and delivering Banquet Event Orders and guarantees to required departments
- Preparing estimate invoices for clients as needed
- Receiving and posting payments for Banquet events and preparing receipts
- Generating reports from Delphi as needed
- Maintaining organized files and filing paperwork daily
- Preparing file folders for all events
- Assisting in obtaining guarantee counts for food functions sold prior to the function
- Assisting Director of Catering with other projects as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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