Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $54,600.00 - $71,500.00
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) Plan
Paid sick leave
paid bereavement
on-demand pay program
meal plan
Employee Discounts
Tuition Discount
Holiday pay
Job Description
SSA Group at The Fresno Chaffee Zoo is seeking an experienced and dynamic Assistant Catering Operations Manager to join its dedicated team. SSA Group is a well-established hospitality management company with over 50 years of expertise in partnering with cultural attractions to create memorable hospitality experiences. Focusing on a comprehensive strategy that integrates admissions, culinary, and retail services, SSA Group is committed to innovation, operational intelligence, and human connection, all contributing towards a seamless guest journey and exceptional service quality. With a mission-driven approach known as 452 Hospitality, SSA Group continually strives to provide warm, welcoming, and meaningful experiences for... Show More
Job Requirements
- Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel
- Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships
- Exceptional problem solving/decision making skills combined with the ability to be organized
- Demonstrates financial management, merchandising, analytical, planning and leadership skills
- Demonstrates the ability to remain flexible in a fast-paced environment
- Computer knowledge and skill level for basic office functions
- Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above
- Ability to work varied hours/days, including nights, weekends and holidays, as needed
Job Qualifications
- Two years catering operations and/or event planning management in off-site catering, hotel or cultural attraction catering venue
- BEO knowledge and execution a must
- Strong interpersonal and communication skills including the ability to articulate to our client, General Manager and HQ personnel
- Proven leadership skills with an understanding of the importance of team building/development while fostering partnerships
- Exceptional problem solving/decision making skills combined with the ability to be organized
- Demonstrates financial management, merchandising, analytical, planning and leadership skills
- Demonstrates the ability to remain flexible in a fast-paced environment
- Computer knowledge and skill level for basic office functions
Job Duties
- Oversee quality, product levels and inventory of product
- Progressively document and discipline employees to promote better work performance compliant to the company policies and procedures
- Fulfill guest’s needs quickly and efficiently as well as resolve complaints effectively
- Plan and schedule events with client
- Promote a positive attitude among teammates and guests
- Facilitate the maintenance and repairs of the facility and equipment as necessary
- Support communication with vendors
- Support and manage communication with the other Catering Manager(s) and/or Director and unit specific contacts
- Comply with all food safety regulations and practices
- Maintain client correspondence in a timely manner
- Maintain a strong positive relationship with the client
- Create eye catching and innovative displays with Executive Chef and implement with catering staff
- Manage operations of events and oversee team when multiple events occur
- Oversee catering training and orientation of staff according to the onsite handbook and set expectations by your guidance
- Support management of payroll and controllable profit within established guidelines
- Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc
- Manage employees in accordance with State and Federal labor laws
- Schedule appropriate staff levels in accordance with budget and business forecast
- Perform other tasks as deemed necessary
- Maintain a clean, safe and organized work environment
- Uphold and demonstrate a complete understanding of company policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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