Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $27.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401(K) Plan with Match
Supplemental Insurance
Training and Career Development
Tuition Discount
Parental leave
meal plan
Employee Discounts
Job Description
SSA Group is a leading company specializing in enhancing the guest experience at zoos, aquariums, museums, and various cultural attractions across the United States. With over 50 years of industry experience, SSA Group has established itself as a pioneer in integrating dining, retail, admissions, and other services that create unique and memorable visits for guests. The company operates with a strong commitment to sustainability, inclusivity, and innovation, setting new standards within the cultural attraction industry. SSA Group takes great pride in its family-oriented culture, emphasizing dedication, love, and a personalized approach to every partnership and customer interaction. By tailoring best... Show More
Job Requirements
- Strong interpersonal and communication skills
- Proven leadership skills with an understanding of team building and development
- Exceptional problem-solving and decision-making abilities
- Ability to remain organized and flexible in a fast-paced environment
- Financial management, merchandising, analytical, planning, and leadership skills
- Proficiency in basic office functions and computer skills
- Physical ability to stand for extended periods and handle boxes (up to 35 lbs)
- Availability to work varied hours, including nights, weekends, and holidays
- 2+ years of experience in catering sales and/or event planning, preferably in off-site catering, hotel, or cultural attraction venues
- Knowledge and execution of Banquet Event Orders (BEOs)
- Working knowledge of Tripleseat is a plus
- Must be 18 years or older
Job Qualifications
- Strong interpersonal and communication skills
- Proven leadership skills with an understanding of team building and development
- Exceptional problem-solving and decision-making abilities
- Ability to remain organized and flexible in a fast-paced environment
- Financial management, merchandising, analytical, planning, and leadership skills
- Proficiency in basic office functions and computer skills
- Physical ability to stand for extended periods and handle boxes (up to 35 lbs)
- Availability to work varied hours, including nights, weekends, and holidays
- 2+ years of experience in catering sales and/or event planning, preferably in off-site catering, hotel, or cultural attraction venues
- Knowledge and execution of Banquet Event Orders (BEOs)
- Working knowledge of Tripleseat is a plus
- Must be 18 years or older
Job Duties
- Actively solicit, negotiate, and book new and return business through a defined sales process
- Handle inbound sales inquiries and proactively reach out to potential clients to generate leads
- Develop and execute sales strategies to meet and exceed monthly and annual sales targets
- Upsell food, beverage, and event services to maximize revenue opportunities
- Prepare and manage contracts, Banquet Event Orders (BEOs), diagrams, and other necessary documents
- Maintain thorough and timely communication with clients to ensure their needs are met
- Respond to client requests promptly and ensure client satisfaction
- Meet and greet all clients at events to ensure proper handoff to operations team for day of execution
- Coordinate with the operations and culinary teams to ensure events are executed flawlessly including menu planning, setup, staffing, and equipment
- Walk event spaces before events to ensure everything is in working order and address any issues promptly
- Maintain communication with vendors and uphold an active list of resources for client and internal use
- Secure deposits and ensure all event payments are made in full prior to each event
- Conduct post-event follow-up to engage clients and foster ongoing relationships
- Report weekly and monthly sales through the contract system and standard PACE reporting
- Communicate and collaborate effectively with the Catering Operations, Culinary Team, and other departments involved in events
- Uphold and demonstrate a complete understanding of company policies and procedures
- Ensure compliance with local, state, and federal laws
- Maintain a clean, safe, and organized work environment
- Develop and execute plans for coordinating department sales goals with budget and operational plans
- Analyze sales and inventory to maximize opportunities
- Minimize controllable costs associated with the operation and strategize on revenue avenues
- Promote an inclusive and supportive approach within the unit
- Support sustainability and conservation efforts in line with company and client guidelines
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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