Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $70,000.00
Work Schedule
Standard Hours
Benefits
Career growth and development
free meal on shift
Discounted hotel room stays
Short-term incentive plan
Health Insurance
Paid Time Off
employee recognition programs
Job Description
DoubleTree by Hilton Alana Waikiki Beach is a renowned hotel located at the edge of Waikiki, within close proximity to iconic destinations such as Waikiki Beach, the Royal Hawaiian Center, and Ala Moana Center. Known for its warm Aloha spirit and excellent service, the hotel offers not only a luxurious stay but also an enriching work environment for its team members. Working at DoubleTree by Hilton Alana Waikiki Beach means becoming part of a hospitality tradition that values career growth, development, and well-being. Employees enjoy attractive perks including free meals during shifts, discounted hotel room stays worldwide for themselves and... Show More
Job Requirements
- Minimum of two years hospitality related managerial experience
- Knowledge of hotel property management systems like Delphi.fdc
- Previous experience in hotel sales or catering preferred
- Strong sales and negotiation skills
- Ability to work flexible hours including weekends and holidays
- Excellent customer service skills
- Valid work authorization for the location
- Ability to communicate clearly and professionally
- Proficient in standard business software
- Capable of handling multiple tasks and deadlines
Job Qualifications
- Minimum two years of hospitality related experience at manager level
- Knowledge of hotel property management systems such as Delphi.fdc
- Hotel sales or catering experience preferred
- Experience in private events sales such as country clubs considered an advantage
- Strong negotiation and sales closing skills
- Excellent communication and interpersonal abilities
- Proficient in creating detailed event documentation and managing client accounts
- Ability to work effectively in a team environment
- Demonstrated leadership and organizational skills
Job Duties
- Solicit and respond to customer inquiries regarding the purchase of food and beverage, meeting space, and ancillary services from the hotel
- Searching for new business opportunities, qualifying leads, and soliciting potential clients
- Proposal and agreement negotiation, creation, and execution for meeting rooms, services and food and beverage
- Develop strategies to meet or exceed established goals
- Maximize revenues and control expenses through effective negotiation of prices, services and accurate forecasting
- Creates Banquet Event Orders, Banquet Checks, Diagrams, Estimates, and all other appropriate documentation to ensure logistics are planned properly
- Ring Banquet Checks, Collecting Deposits, Payments, and Balancing Client Accounts
- Communicates details to respective departments and team members so their specific roles in the execution of meetings, events and services are clearly understood
- Conduct property tours to promote facilities and services
- Responsible for customer satisfaction ensuring customer loyal
- Respond to internal and external requests in a timely, friendly and efficient manner
- Participates in all relative internal and external meetings deemed necessary
- Update Delphi system with client documents, calls, emails, and financial information
- Performs other duties and responsibilities as assigned or required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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