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Catering and Events Assistant Manager
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $19.25 - $29.75
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
flexible schedule
Job Description
The University at Buffalo's Campus Dining and Shops division includes the Three Pillars Catering and Concessions department, a key component of the University's service operations that offers high-quality catering, concessions, and food service across multiple venues on campus. This team is responsible for delivering exceptional food and beverage experiences not only during typical catering events but also special functions such as banquets, major University athletic events, and private gatherings at the President's residence. The operations include running the University Club, which provides a sophisticated dining and meeting space exclusively for faculty and staff. The Catering and Concessions team takes pride... Show More
Job Requirements
- Associate's Degree or higher in food service or related field preferred
- ServSafe certification
- TIPS certification or willingness to become a TIPS Certified Trainer
- minimum 3 years experience in a high volume food service establishment preferably in upscale catering, banquet or resort operation
- valid NYS driver's license
- ability to drive a commercial truck
- ability to work irregular hours including nights, weekends and holidays
- physical ability to stand and walk for 8 hours
- ability to frequently lift/move up to 25 lbs and occasionally up to 50 lbs
- good communication skills
- proficiency with computer software including Microsoft Word and Excel
- knowledge of HACCP and food safety regulations
- ability to handle emergency and customer service situations
- willingness to participate in employee coaching and discipline
- commitment to high sanitation standards
- ability to work independently and solve problems without specific instructions
Job Qualifications
- Associate's Degree or higher in food service or related field preferred
- ServSafe certification
- TIPS certification or willingness to become a TIPS Certified Trainer
- minimum 3 years experience in a high volume food service establishment, preferably in upscale catering, banquet or resort operation
- exemplary customer service skills
- exceptional organizational, interpersonal and communication skills
- good computer skills including Microsoft Word, Excel and vendor purchasing/inventory programs
- ability to deal with emergency situations and customer complaints
- proficient knowledge of HACCP, food safety and sanitation standards
- ability to work independently
- valid NYS driver's license and ability to drive a commercial truck
- ability to work a minimum of 50 hours per week including day, night, weekend and holiday shifts
Job Duties
- Executes events in catering, concessions, University Club and other special events ensuring excellence in food and guest service
- manages the day-to-day operations of the Catering and Concessions Departments
- enforces high standards of facility and equipment cleaning and sanitation
- ensures that ServSafe and New York State Department of Health regulations for HACCP and Food Safety are followed
- completes Banquet Event Order (BEO) process from distribution to event end
- adheres to established purchasing programs
- ensures stringent inventory and security controls
- accurate preparation of inventory, payroll, and other financial and operational statements as assigned
- performs event follow up activities with guests to ensure total satisfaction with food and service
- promptly responds to guests' comments, suggestions and complaints
- conducts thorough Event Pre-service meetings
- enforces accurate cash handling and stringent money controls
- facilitates the productivity and efficient use of all food, labor and other controllable resources
- completes various administrative paperwork within set timelines
- takes initiative to complete tasks and solve problems without specific instruction
- proficient in all hourly positions with the ability to jump in and assist where needed
- hands on management is required
- participates in subordinate coaching, counseling and disciplinary procedures
- enforces union and student attendance policies
- responsible for training staff on standards and procedure
- communicates with back of house daily
- accepts job duties and assignments that may vary due to business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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