Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $68,000.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Disability insurance
Employee Discounts
Performance bonus
Job Description
Three Pillars Catering and Concessions at the University is a dynamic and reputable catering and concessions department dedicated to providing exemplary food services and event management across multiple venues, including university-wide catering events, banquets, concessions at athletic events, and the University Club for faculty and staff. The department is known for its commitment to excellence, working closely with the President of the University's office to ensure high standards of service and successful event execution. It operates in a highly dynamic environment that demands flexibility and a high level of professionalism, as the catering and concessions operations function 24 hours a... Show More
Job Requirements
- Associate's degree or higher in food service or related field preferred
- ServSafe certification required
- Must be willing to obtain TIPS certification and be willing to become TIPS Certified Trainer
- Minimum 3 years experience in a high volume food service environment preferably upscale catering, banquet or resort
- Valid New York State driver's license and clean driving record required
- Ability to work a minimum of 50 hours per week including weekends, evenings, nights and holidays
- Ability to stand and walk for minimum 8 hours
- Able to lift 25 lbs frequently and up to 50 lbs occasionally
- Ability to pass Department of Transportation health screening to drive commercial vehicles
- Must demonstrate safe driving practices
- Excellent communication and interpersonal skills
- Ability to enforce union and student attendance policies
- Proficient with Microsoft Office and inventory/purchasing software
- Ability to work independently and handle emergency customer service situations
Job Qualifications
- Associate's Degree or higher in food service or related field preferred
- ServSafe certification
- TIPS certification or willingness to become TIPS Certified Trainer
- Minimum 3 years experience in high volume food service establishment preferably upscale catering, banquet or resort operation
- Exemplary customer service skills
- Exceptional organizational, interpersonal, and communication skills
- Good computer skills including Microsoft Word, Excel, and vendor purchasing/inventory programs
- Ability to handle emergency situations and customer complaints
- Proficient knowledge of HACCP, food safety and sanitation standards
- Ability to work independently
- Valid NYS driver's license and ability to drive commercial truck
- Willingness to work minimum 50 hours per week including varied shifts
Job Duties
- Executes events in catering, concessions, University Club and special events ensuring excellence in food and guest service
- Manages day-to-day operations of Catering and Concessions Departments
- Enforces high standards of facility and equipment cleaning and sanitation
- Ensures ServSafe and New York State Department of Health regulations for HACCP and Food Safety compliance
- Completes Banquet Event Order (BEO) process from distribution to event end
- Adheres to established purchasing programs
- Ensures stringent inventory and security controls
- Accurate preparation of inventory, payroll, and other financial and operational statements
- Performs event follow up activities with guests to ensure satisfaction
- Responds promptly to guest comments, suggestions and complaints
- Conducts thorough Event Pre-service meetings
- Enforces accurate cash handling and money controls
- Facilitates efficient use of food, labor and other resources
- Completes administrative paperwork within set timelines
- Takes initiative to complete tasks and solve problems
- Proficient in all hourly positions and assists where needed
- Provides hands-on management
- Participates in coaching, counseling and disciplinary procedures
- Enforces union and student attendance policies
- Responsible for training staff on standards and procedures
- Communicates with back of house daily
- Adapts job duties to business needs
- May be assigned to different operations when required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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