Catering and Events Assistant Manager

Buffalo, NY, USA|Travel, Onsite

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Salary
Rate:
Range $60,000.00 - $68,000.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Bonus programs
Performance-based increases

Job Description

Three Pillars Catering and Concessions is a distinguished catering and concessions operation affiliated with a prestigious university. This department is known for delivering high-quality food services for a variety of events including day-to-day catering, banquets, concessions events such as football and basketball games, as well as exclusive services at the President’s private residence and the University Club for faculty and staff. The organization prides itself on its commitment to excellence in food preparation, guest service, and operational efficiency. This full-time position offers a competitive salary range from $60,000 to $68,000 annually, along with eligibility for individual and restaurant operation bonuses... Show More

Job Requirements

  • Associates degree or higher in food service or related field preferred
  • ServSafe certification
  • TIPS certification or willingness to become a TIPS Certified Trainer
  • Minimum 3 years experience in a high volume food service establishment preferably in upscale catering, banquet or resort operation
  • Excellent customer service skills
  • Exceptional organizational, interpersonal and communication skills
  • Good computer skills including Microsoft Word, Excel and vendor purchasing and inventory programs
  • Ability to manage emergency situations and customer complaints
  • Proficient knowledge of HACCP, food safety and sanitation standards
  • Ability to work independently
  • Valid NYS driver’s license
  • Ability to drive a commercial truck
  • Willingness to work at least 50 hours per week including day, night, weekend and holiday shifts
  • Willingness to obtain DOT health screening and driver authorization
  • Ability to follow all safety and sanitation regulations
  • Ability to lift and move up to 50 lbs safely

Job Qualifications

  • Associate's degree or higher in food service or related field preferred
  • ServSafe certification
  • TIPS certification or willingness to become a TIPS Certified Trainer
  • Minimum 3 years’ experience in a high volume food service establishment, preferably in upscale catering, banquet or resort operation
  • Exemplary customer service skills
  • Exceptional organizational, interpersonal, and communication skills
  • Good computer skills including Microsoft Word, Excel and Vendor Purchasing/Inventory Programs
  • Ability to deal with emergency situations and customer complaints
  • Proficient knowledge of HACCP, food safety and sanitation standards
  • Ability to work independently
  • Valid NYS driver’s license and ability to drive a commercial truck
  • Ability to work a minimum of 50 hours per week including varied day, night, weekend and holiday shifts

Job Duties

  • Executes events in catering, concessions, University Club and any other special events ensuring excellence in food and guest service
  • Manages the day-to-day operations of the Catering and Concessions Departments
  • Enforces high standards of facility and equipment cleaning and sanitation
  • Ensures that ServSafe and New York State Department of Health regulations for HACCP and Food Safety are followed
  • Completes Banquet Event Order (BEO) process from distribution to event end
  • Adheres to established purchasing programs
  • Ensures stringent inventory and security controls
  • Accurate preparation of inventory, payroll, and other financial and operational statements as assigned
  • Performs event follow-up activities with guests to ensure total satisfaction with food and service
  • Promptly responds to guests’ comments, suggestions and complaints
  • Conducts thorough event pre-service meeting
  • Enforces accurate cash handling and stringent money controls
  • Facilitates the productivity and efficient use of all food, labor and other controllable resources
  • Completes various administrative paperwork within set timelines
  • Takes initiative to complete tasks and solve problems without specific instruction
  • Proficient in all hourly positions with the ability to assist where needed
  • Hands-on management is required
  • Participates in subordinate coaching, counseling and disciplinary procedures
  • Enforces union and student attendance policies
  • Responsible for training staff on standards and procedure
  • Communicates with back of house daily
  • Duties and assignments may vary due to business needs including assignment to different operations when required

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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