Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $26.65 - $1.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Group medical
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Employee assistance program
Paid Time Off
Sick Time
401(k) plan with Company Match
Job Description
Our esteemed hospitality establishment is dedicated to delivering exceptional service and memorable experiences to all guests. As a prominent player in the hotel and resort industry, we pride ourselves on maintaining impeccable standards and offering a broad range of services including catering and conference facilities. Our team is composed of dynamic professionals who are committed to ensuring seamless operations and exceeding guest expectations. We emphasize a culture of excellence, teamwork, and continuous improvement, all supported by comprehensive training and development opportunities.
We are currently seeking a highly organized and proactive individual to join our Catering and Conference Servic... Show More
We are currently seeking a highly organized and proactive individual to join our Catering and Conference Servic... Show More
Job Requirements
- High school education or equivalent
- Typing ability of 50-60 words per minute
- Strong computer skills
- Ability to speak, read, write and comprehend English
- Strong customer service skills
- Ability to handle stressful situations
- Ability to prioritize and organize work
- Ability to interact with all associates and guests
- Physical ability to lift up to 50 pounds and stand or walk long periods
- Professional appearance and pleasant disposition
Job Qualifications
- Typing 50-60 wpm and strong computer skills
- Salesforce experience preferred
- Pleasant disposition and professional appearance
- Strong communication skills
- Accurate cash handling and appointment making skills
- Ability to multitask
- High school education or equivalent
- Must be able to speak, comprehend, read, and write English
- Strong customer service skills
- Ability to implement and uphold service standards
- Ability to prioritize and organize work assignments
- Ability to interact with all associates and resort guests
- Ability to handle stressful, high-pressure situations effectively
- Physical ability to exert up to 50 pounds of force occasionally and up to 20 pounds constantly
- Ability to stand or walk for long periods
Job Duties
- Develop and maintain all filing systems within the department
- Distribute Banquet Event orders (BEO’s) in a timely and efficient manner
- Ensure that all information is correctly loaded in Delphi
- Maintain complete knowledge of hotel services, features, hours of operation and daily events
- Run daily, weekly and monthly reports as needed
- Assist Catering and CS Managers in activities including BEO creation, group resume creation, client services, amenity forms, room inspections and reservations, restaurant and spa reservations, merging of documents
- Provide general information by addressing guests' questions regarding hotel services and policies
- Answer the telephone and direct calls/messages to appropriate personnel or guests
- Follow up on minor customer problems
- Retrieve and distribute departmental mail
- Make photocopies and process as specified
- Process all changes to BEO’s and complete BEO change log as needed
- Insert banquet check numbers into Delphi
- Assist managers in calling clients for their function guarantees
- Attend designated meetings, take minutes, transcribe and distribute
- Answer telephone inquiries
- Assist managers in calling vendors for specified items
- Continually audit and review office management and administration systems, implement improvements and keep the office stocked with supplies
- Comply with additional reasonable tasks requested by management and guests
- Ensure and maintain security and confidentiality of information relating to guest/employee data
- Perform all duties in a safe manner
- Maintain cleanliness of work area and general property
- Be attentive to risks and report unsafe conditions
- Follow company grooming and dress standards
- Be courteous and maintain respectful behavior
- Communicate effectively with peers and management
- Practice effective listening
- Perform related duties as required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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