Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Plan
Paid Time Off
Employee Discounts
Free bus passes
Job Description
The Westin Riverwalk Hotel is a luxurious and iconic establishment located along the beautiful San Antonio River Walk. Known for its rich history and vibrant cultural environment, the hotel offers guests a unique blend of comfort, elegance, and exceptional service. As part of the Marriott International family, the Westin Riverwalk stands out as a premier destination for travelers seeking memorable experiences in the heart of San Antonio. The hotel combines classic Texan charm with modern amenities, providing guests with refined accommodations, exquisite dining options, and a variety of recreational activities. Its strategic location along the riverwalk allows easy access to... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service or hospitality role preferred
- Strong interpersonal and communication skills
- Ability to stand and move for extended periods
- Flexibility to work various shifts including evenings, weekends and holidays
- Reliable attendance and punctuality
- Ability to handle guest concerns professionally and calmly
Job Qualifications
- Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials
- Ability to remember, recite and promote the variety of menu items
- Ability to move throughout a crowded room to seat guests with or without reasonable accommodation
- Ability to effectively deal with customer complaints and concerns in a friendly and positive manner
- Ability to establish and maintain effective working relationships with associates, customers, and patrons
- Effective verbal and written communication skills
- Ability to adapt communication style to suit different audiences
Job Duties
- Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu
- Read, maintain, and make daily entries in the logbook to coordinate communication between shifts and management
- Maintain proper set-up of dining room
- Receive records and make any necessary arrangements for reservations and special functions in the restaurant
- Comply with attendance rules and be available to work on a regular basis
- Perform any other job-related duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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