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UPMC Presbyterian

Casual Patient & Family Concierge

Job Overview

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Employment Type

Temporary
Part-time
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Compensation

Type:
Hourly
Rate:
Range $18.19 - $27.58
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
Holiday pay
employee discount
Retirement Plan

Job Description

UPMC Passavant, a vital part of the University of Pittsburgh Medical Center (UPMC) system, is seeking casual Patient and Family Concierges to join their team. UPMC is recognized for providing top-tier healthcare services and is deeply committed to delivering life-changing medicine to communities it serves. As a leading medical institution, UPMC Passavant offers acute care services and comprehensive patient support, playing a critical role in healthcare advancement and patient satisfaction across the region. The hospital embraces a culture centered on patient care, teamwork, and respect, making it an excellent workplace for individuals passionate about health and community service.
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Job Requirements

  • Must have the desire drive and compassion needed to provide an exceptional patient and family experience at all times
  • High School diploma or active High School/GED program enrollment or one year of previous job experience required in lieu of High School Diploma/GED
  • Previous experience in health care or customer service is a plus but not required
  • Ability to follow written and verbal instructions
  • Act 34 clearance
  • Work Permit if you are under 18

Job Qualifications

  • High School diploma or active High School/GED program enrollment or one year of previous job experience required in lieu of High School Diploma/GED
  • Previous experience in health care or customer service is a plus but not required
  • Ability to follow written and verbal instructions

Job Duties

  • Greet and assist hospital guests
  • Provide directions and information
  • Use computers for patient information while respecting confidentiality
  • Clean assigned areas and remove trash
  • Make beds and ensure cleanliness
  • Report issues to the supervisor
  • Safely transport patients and equipment
  • Deliver supplies and record transportation data
  • Report activities to the manager
  • Order and organize supplies
  • Maintain inventory and check expiration dates
  • Monitor and stock patient and supply areas
  • Respond to call lights and assist patients
  • Round hourly and distribute care plans
  • Perform audits and update bulletin boards
  • Follow mandatory reporting procedures
  • Performs in accordance with system-wide competencies/behaviors
  • Performs other duties as assigned

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Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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