CASUAL Guest Services Concierge-Primarily Evenings and Weekends

Pittsburgh, PA, USA|Onsite

Job Overview

Compensation

Type:

Hourly

Rate:

Range $18.20 - $28.51

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee wellness programs

Training and development opportunities

Employee assistance program

Job Description

UPMC is a leading health care provider and insurer based in Pittsburgh, Pennsylvania, renowned for its commitment to delivering exceptional medical services and innovative health solutions. With a network of hospitals, outpatient sites, and specialty care facilities, UPMC serves a diverse population through a patient-centered approach that emphasizes quality, compassion, and advanced medical technology. UPMC continually ranks among the top health systems nationally and is dedicated to enhancing the health and well-being of the communities it serves through high standards of care and community outreach initiatives.

The role of a Patient and Guest Relations Representative at UPMC is integra... Show More

Job Requirements

Completion of high school diploma or GED equivalent
One year of greeter experience or equivalent customer service work experience required
Excellent interpersonal customer service and communication skills required
Excellent time management and organizational skills required
Ability to monitor and assess concurrent situations and visitors
Strong problem-solving and multitasking skills required
Knowledge of medical terminology helpful

Job Qualifications

High school diploma or GED equivalent
Minimum 1 year of greeter or customer service work experience
Excellent interpersonal customer service and communication skills
Strong time management and organizational skills
Ability to monitor and assess concurrent situations and visitors
Strong problem-solving and multitasking abilities
Knowledge of medical terminology helpful but not required

Job Duties

Greet hospital guests and provide verbal assistance guidance and direction to visitors and patients as needed
Serve as a reference source regarding visiting hours directions package delivery general admitting and hospital policies
Provide a positive impression of the hospital by practicing good guest relations skills and treating all individuals with dignity and respect
Assist with parking cashier functions and validate patient parking
When parking pay stations are offline compute and collect all parking fees due as identified by utilizing appropriate equipment
Balance receipts and prepare the appropriate daily activity report at the end of each shift
Monitor visitor controls and comply with the service-related visitation policy
Issue courtesy parking discounts and free passes when appropriate
Use the personal computer and CRT for dissemination of patient information
Respect patient confidentiality and withhold restrictive information
Use departmental guidelines in the handling of medical and security emergencies
Follow mandatory reporting procedures for any incident or serious event affecting clinical care
Demonstrate teamwork by interacting with others to achieve goals while respecting individual differences sharing credit accountability and encouraging participation
Answer and transfer calls in accordance with hospital guidelines for customer service
Ensure that workstations are stocked with necessary materials to provide current and accurate information
Demonstrate competence with the computer and attend all necessary training programs to remain current with skills
Provide physical assistance to customers to facilitate movement within the facility including transport via wheelchair
Actively care for presentation of lobby areas keeping them neat and tidy and initiate response from support departments to keep areas clean
Train and orient new employees at the information desk
Issue patient scooters to patients and visitors as needed

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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