Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Benefits
competitive pay
bonus/incentive programs
Retirement savings - 401k with company match
Medical insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
Paid Time Off
paid leave
Employee Discount Program
Employee assistance program
outstanding training opportunities
Job Description
DHL is recognized as the No. 1 Delivery and Logistics Company worldwide, distinguished as the No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine. DHL prides itself on its people, emphasizing that each employee's individual contribution is essential to maintaining its top position in the industry. The company fosters a culture centered on personal commitment—to its business, its team members, and global communities alike. With a steadfast dedication to being a great place to work, DHL offers competitive compensation packages alongside various programs, services, and benefits designed to enhance employees' personal and professional lives. Joining DHL... Show More
Job Requirements
- Must be able to lift seventy (70) lbs. occasionally
- must be able to lift forty (40) lbs. frequently
- must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch repeatedly
- must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge
- high school degree or equivalent
- previous experience in customer service/support or related field
Job Qualifications
- High school degree or equivalent
- previous experience in customer service/support or related field
- strong communication skills both oral and written
- proficient in Microsoft Office products including Outlook, Excel, and Word
- ability to pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge
Job Duties
- Provides customer service, sales and operational support for the Service Center
- answers phone and greets visitors
- resolves billing problems in relation to the Service Center
- researches shipment tracking requests and provides feedback
- attempts to resolve misplaced shipments
- communicates with sales/service to resolve customer problems
- assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments
- dispatches pick-up and delivery information in a timely and efficient manner
- arranges daily pick-up schedules
- may process or prepare import/export documentation and assist in the customs clearance process in some markets
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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