Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
employee discount
Gifts for milestone anniversaries
Paid Time Off
Flexible Schedule
Training and development opportunities
Interactive work environment
Equal Employment Opportunity Employer
Job Description
Cinepolis USA is a prominent luxury cinema exhibitor that specializes in providing an enhanced movie-going experience through its unique theater concepts, including Cinepolis Luxury Cinemas and Movie House & Eatery. Headquartered in Dallas, Texas, the company operates 26 luxury and premium theaters across various states including California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio. Cinepolis USA is part of the globally renowned Cinepolis International, which holds the title of the most popular movie theater exhibitor worldwide. Known for its dedication to innovation, film, and hospitality, Cinepolis USA has committed itself to delivering unforgettable entertainment experiences through high-quality services and... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service preferred but not required
- Ability to stand, walk, lift, twist, traverse stairs and bend frequently
- Capability to communicate and work effectively with guests
- Flexible working hours including holidays and weekends
- Adherence to company policies and procedures
- Ability to perform physical tasks including occasional lifting of 25 to 50 pounds with assistance
- Must be able to work in a noisy and fast-paced theater environment
Job Qualifications
- Proficient guest service, administrative and follow-up skills
- Comfortable communication and cooperation with guests, supervisors, peers, vendors or partners
- Good verbal communication skills
- Good math skills
- Knowledge of basic food handling regulations
- Knowledge of company policy and procedure
- Ability to work effectively in a high-volume setting
- Ability to meet tight deadlines under minimal supervision
- Proper cash handling etiquette
Job Duties
- Guarantee guest service is professional, helpful, thorough and timely
- Concession preparation, cashiering and maintenance duties
- Set up and maintain appropriate stock levels for box office and concessions
- Greet guests, assemble food orders, operate point-of-sale terminals and make accurate change
- Maintain cleanliness of all work areas including but not limited to concessions, box office, lobby, restrooms, hallways, auditoriums, and employee break room
- Follow sequence of service policy for each guest transaction
- Answer questions from guests and resolve any concerns
- Adhere to all company policy and procedures
- Complete all opening, mid and closing procedures
- Assist wait staff with the distribution of food and the bussing of tables and auditoriums
- Clear and reset seats and trays before and after each film
- Assist with crowd control and seating of guests as needed
- Inform management team of any guest issues and/or maintenance requests
- Ensure the security of all box office cash and tickets
- Distribute and understand the proper use of hearing impaired equipment
- Enforce ratings to keep underage guests from accessing auditoriums with adult content
- Assist with other functions as instructed by the management team
- Be cognizant of issues with movie projections and communicate with managers or projectionists when issues arise
- Remain up to date on movie summaries
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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