Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
employee discount
Gifts for milestone anniversaries
Flexible Schedule
Paid training
Opportunities for advancement
inclusive work environment
recognition programs
Job Description
Cinepolis USA is a premier luxury cinema exhibitor committed to delivering extraordinary movie-going experiences through its innovative theater concepts such as "Cinepolis Luxury Cinemas" and "Movie House & Eatery." Headquartered in Dallas, Texas, Cinepolis USA manages 26 luxury and premium theaters in key states including California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with ambitious plans for further expansion. As a vital part of Cinepolis International, the world's largest and most respected movie theater exhibitor, the company is devoted to bringing cutting-edge technology, world-class hospitality, and a passion for film to cinema audiences nationwide. Cinepolis USA's enhanced cinema experiences... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience preferred
- Ability to stand, walk, lift, twist and bend frequently
- Ability to work in a high-volume, fast-paced environment
- Ability to meet deadlines with minimal supervision
- Ability to handle cash transactions accurately
- Must be at least 18 years old
- Willingness to work flexible hours including nights, weekends and holidays
- Ability to communicate effectively with guests and team members
- Physical ability to occasionally lift up to 50 pounds with assistance
Job Qualifications
- Proficient guest service, administrative and follow-up skills
- Comfortable communication and cooperation with guests, supervisors, peers, vendors or partners
- Good verbal communication skills
- Good math skills
- Knowledge of basic food handling regulations
- Proper cash handling etiquette
- Flexible to work holidays and weekends
- Knowledge of company policy and procedure
Job Duties
- Guarantee guest service is professional, helpful, thorough and timely
- Concession preparation, cashiering and maintenance duties
- Set up and maintain appropriate stock levels for box office and concessions
- Greet guests, assemble food orders, operate point-of-sale terminals and make accurate change
- Maintain cleanliness of all work areas including but not limited to concessions, box office, lobby, restrooms, hallways, auditoriums, and employee break room
- Follow sequence of service policy for each guest transaction
- Answer questions from guests and resolve any concerns
- Adhere to all company policy and procedures
- Complete all opening, mid and closing procedures
- Assist wait staff with the distribution of food and bussing of tables and auditoriums
- Clear and reset seats and trays before and after each film
- Assist with crowd control and seating of guests as needed
- Inform management team of any guest issues and/or maintenance requests
- Ensure the security of all box office cash and tickets
- Distribute and understand proper use of hearing impaired equipment
- Enforce ratings to keep underage guests from accessing auditoriums with adult content
- Assist with other functions as instructed by the management team
- Be aware of issues with movie projections and communicate with management or projectionist when issues arise
- Remain up to date on movie summaries
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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