Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Employee Discounts
Job Description
San Manuel is one of the largest private employers in the Inland Empire region, known for its commitment to the growth, well-being, and future of its employees. San Manuel operates a premier casino resort, the Yaamava' Resort and Casino, which combines the excitement of gaming and the comfort of a full-service resort to deliver an exceptional guest experience. The resort is deeply rooted in the values and vision of the San Manuel Tribal community, focusing on providing outstanding service while prioritizing the best interests of the Tribe, guests, team members, and the overall resort operations.
The role of Ma... Show More
The role of Ma... Show More
Job Requirements
- bachelors degree in a related field
- minimum three years of progressive and related experience in the operational aspects of the casino gaming industry
- minimum three years of supervisory experience
- willingness to obtain and maintain a gaming license if required by the san manuel tribal gaming commission
- ability to work evening weekend and holiday shifts
- ability to operate in a fast-paced high-demand environment
- physical strength to occasionally lift up to 40 pounds
- sufficient hearing and speech to communicate effectively in person and via various communication tools
- mobility to safely move in an office environment and travel to meetings conferences and trade shows
- ability to sit walk and stand for extended periods
- adherence to all applicable laws and organizational policies regarding workplace conduct and safety
Job Qualifications
- bachelors degree in a related field
- minimum three years of progressive and related experience in the operational aspects of the casino gaming industry
- minimum three years of supervisory experience
- related relevant and or direct experience may be considered in lieu of the minimum educational requirements
- basic proficiency with microsoft suite including excel word powerpoint and other casino management systems such as synkros
- utilize data to effectively translate operational efforts into measurable revenue outcomes
- solid background in operations management while driving business growth and brand loyalty
- professional demeanor and strong leadership skills with the ability to influence and support all team members fostering collaboration and engagement across the organization
- highly motivated resolution oriented self-driven and organized individual capable of effectively multitasking
- highest degree of professionalism judgment and decision-making in all guest and team member interactions
- exceptional leadership abilities to effectively guide cx support teams to achieve significant results and exceed performance expectations
- proficiency in building talent inspiring and motivating others leading change results orientation and strategic visioning to drive organizational success and foster a high-performance culture
Job Duties
- collaborate with various departments as a neutral agent to efficiently resolve guest concerns fostering a seamless and memorable visit
- enhance the guest experience by maintaining a heightened awareness of the casino floor actively monitoring service delivery and ensuring alignment with service standards
- lead the customer experience support team focusing on enhancing the guest experience and responsible for their professional development effective performance and mentorship
- maintain a comprehensive understanding of departmental operations and leadership objectives to drive effective decision making with a resolution-oriented approach
- respond proficiently to emergency situations coordinating with external and regulatory agencies and handling patron exclusions
- ensure compliance with internal controls and hr policies to support team member incidents including suspensions fostering a fair and structured work environment
- gather analyze and interpret data to formulate well-supported recommendations based on guest feedback and identify opportunities for improvement
- support and enforce adherence to all relevant federal state and tribal gaming standards including anti-money laundering program bank secrecy act us patriot act game integrity and protection slot disputes and investigations and promotional disputes and settlement agreements
- communicate pertinent information to the office of general manager providing consistent updates on strategic and tactical level responses and solutions ensuring communication is clear concise complete timely factual and consistent
- perform other duties as assigned to support the efficient operation of the department
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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