Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
wellness programs
Career development opportunities
Job Description
Atlantis Casino Resort Spa, located in Reno, Nevada, offers a premier luxury gaming and hospitality experience. It is a prominent property within the Monarch Casino & Resort, Inc. (MCRI) portfolio, a publicly traded company known for its commitment to excellence and distinguished reputation in the gaming industry. Atlantis has long been recognized as one of America’s best mid-size employers by Forbes, underpinning its dedication not only to customer satisfaction but also to employee growth and workplace culture. The resort has received multiple accolades, including a Four-Star Spa rating from Forbes Travel Guide and a prestigious Four Diamond rating from AAA,... Show More
Job Requirements
- Associate’s degree or comparable experience
- Minimum of 1 year experience as a casino host or equivalent VIP experience
- Excellent communication skills in English
- Proficiency in PC operations including Windows, Word, Excel, and Outlook
- Knowledge of Advantage system and LMS preferred
- Good organizational skills
- Ability to maintain composure under all circumstances
- Maintain strict confidentiality concerning information about Atlantis and its guests
- Strong interpersonal and telephone skills
- Ability to memorize data concerning various programs
- Ability to meet flexible schedules and travel demands
- Ability to resolve guest problems effectively
Job Qualifications
- Associate’s degree or comparable experience
- Bachelor’s degree preferred
- A minimum of 1 year as a casino host or equivalent VIP experience
- Excellent communication skills in English
- Proficiency in PC operations including Windows, Word, Excel, and Outlook
- Knowledge of the Advantage system and LMS preferred
- Good organizational skills
- Able to handle many projects at one time
- Ability to maintain composure under all circumstances
- Ability to maintain the strictest confidence regarding all information concerning Atlantis and its guests
- Strong interpersonal and telephone skills
- Ability to memorize data concerning various programs
- Ability to meet flexible schedules and travel demands
- Ability to resolve guest problems so that both the guest and casino are pleased with the outcome
Job Duties
- Guards the existing gaming potential of assigned player accounts by maintaining active guest relationships that foster repeat visitation and incremental gaming revenue
- Develop relationships with new potential customers using appropriate recruiting and enrollment procedures
- Drives increased visitation through focused HostViz telemarketing efforts marketing events and direct mail offers
- Maintains accountability for credit accounts to ensure payment and guest payment terms are clearly executed for the benefit of the guest and the property
- Represents Atlantis at special events, hosting and seating guests
- Greets guests upon arrival and hosts player requests throughout their trip
- Assists in developing invitation lists for special events and in planning events
- Responsible for incremental player visitation and participating in off-property functions such as dinners, concerts, golf tournaments
- Keeps informed of competitive promotional levers such as competitor invitations, direct mail offers and key event strategies
- Issues and makes complimentary decisions based on player worth to ensure loyalty and repeat visitation
- Conveys terms of programs and explain qualification requirements to prospective gaming customers
- Works in a supervisory capacity guarding the esteem of VIP staff and Casino Hosts while ensuring the VIP office is operationally effective in the absence of VIP Management
- Performs other incidental and related duties as required and assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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