Job Overview
Compensation
Type:
Hourly
Rate:
Range $18.00 - $24.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
Caesars Entertainment is a leading global gaming and hospitality company well known for its dynamic casino resorts and exceptional entertainment venues. With a rich history of delivering high-quality guest experiences, Caesars continually sets the industry standard for exceptional service, luxury, and world-class gaming. As a renowned establishment in the hospitality and gaming industry, Caesars operates multiple properties featuring state-of-the-art gaming floors, upscale hotels, fine dining, and exciting entertainment options. Their commitment to customer satisfaction and innovative marketing strategies positions them as a preferred destination for gaming enthusiasts and VIP guests alike. Caesars places a strong emphasis on maintaining a welcoming... Show More
Job Requirements
- College degree preferred
- two to five years host or player development experience in a major gaming operation of similar size and stature
- minimum of two years of guest services experience preferred
- must have the ability to resolve stressful situations
- must have exceptional guest service skills
- experience in casino and or hotel environment preferred
- bi-lingual a plus
- proven track record of increasing gaming revenue through established customer base is a plus
- must have strong telemarketing skills
- computer literate in PCS, AS400 and Microsoft Office preferred
- must possess excellent interpersonal, communication, team-building and problem-solving skills
- must be resourceful and highly motivated in seeking out new VIP opportunities
- must be able to work effectively across all departments
- must present a well-groomed, professional appearance
- must be willing to adhere to all Louisiana gaming regulations and guidelines
- must be willing to work any shift and any day when necessary
- must be able to work extended hours during special events, including limited overnight travel
- must have the ability to work flexible schedules, including nights, weekends and holidays
- must be able to obtain a Louisiana Gaming license
Job Qualifications
- College degree preferred
- two to five years host or player development experience in a major gaming operation of similar size and stature
- minimum of two years of guest services experience preferred
- experience in casino and or hotel environment preferred
- bi-lingual a plus
- proven track record of increasing gaming revenue through established customer base is a plus
- strong telemarketing skills
- computer literate in PCS, AS400 and Microsoft Office preferred
- excellent interpersonal, communication, team-building and problem-solving skills
- resourceful and highly motivated in seeking out new VIP opportunities
- ability to work effectively across all departments
- professional appearance
- knowledge of Louisiana gaming regulations
- ability to work flexible schedules including nights, weekends and holidays
- ability to obtain a Louisiana Gaming license
Job Duties
- Welcomes guest, provides exceptional customer service, encourages guest to enroll in our new card sign program
- follows all relevant policies and procedures
- communicates with co-workers, Table and Slot team members, supervisors and guests
- hosts special events
- arranges special services for guests related to level of play
- meets and greets players on the casino floor and at special events and promotions
- makes sounds complimentary decisions based on tracked customer play
- greets guests and maintains the highest levels of courtesy, friendliness and hospitable attitude throughout interactions
- provides hands-on service for VIP guests that are coded to Executive Hosts and Player Development Directors
- encourages repeat visitation from guests and drives additional trips
- attempts to develop guest play levels to the level of being assigned an Executive Host
- demonstrates exceptional guest services to both internal and external customers
- remains informed of competitive promotional methods
- ability to meet the attendance guidelines of the job and adhere to departmental and company policies
- ability to maintain confidentiality of VIP information
- performs other duties as assigned by Management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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