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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.25 - $23.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development assistance
Job Description
Rio Las Vegas is a premier casino and entertainment destination located in the heart of Las Vegas, Nevada. Known for offering an exhilarating and luxurious gaming experience, the casino attracts a diverse range of high-value guests seeking entertainment, fine dining, and top-notch hospitality. Rio Las Vegas prides itself on creating a welcoming atmosphere that balances excitement and comfort, making it a popular choice for both visitors and locals. The establishment emphasizes inclusivity and diversity, aligning with its commitment as an equal opportunity employer. This forward-thinking organization fosters a workplace environment that supports growth, teamwork, and mutual respect among employees of... Show More
Job Requirements
- Strong written and verbal communication skills with the ability to effectively communicate in English in one-on-one, small group, and large group settings
- Skill in developing, leading, and maintaining guest relations
- Ability to establish and maintain an effective working relationship with management and other employees
- Must be willing to work a flexible schedule, including nights / holidays / weekends
- Pleasant personality, team oriented and enjoys working with and assisting people
- Ability to maintain confidentiality of sensitive information
- Ability to respond to common inquiries from other employees at all levels, guests, regulatory agencies, or members of the business community
- Excellent communication and organizational skills
- Ability to master the property's player tracking and reservation systems
- Title 31/SARC knowledge
- High School Diploma or GED equivalency
- Must be at least 21 years old
Job Qualifications
- High School Diploma or GED equivalency
- One + years' experience in a casino host or similar role (telemarketing, host assistance, VIP services, butler, casino inside sales) preferred
- Proficiency with IGT/Patron Management systems, Opera, Outlook and Microsoft Office applications preferred
- Knowledge of multiple languages highly desired
Job Duties
- Serve as the main and primary point of contact for higher value casino guests for all things Dreamscape - Rio Las Vegas
- Develops and sustains relationships with casino guests
- Introduces new casino guests to the casino property
- Acts as a resource for guests, management, and employees to ensure a maximum level of satisfaction and service throughout the department and the casino
- Dispenses high-end amenities to qualified guests, following comp guidelines
- Dispenses complimentary amenities to guests who have attained the necessary levels of play while following departmental standards for profitability
- Responsible for obtaining and managing all reservations for guests to attend various on-premise casino functions including transportation and hotel stays
- Represents the casino at on and off property events
- Works to reactivate inactive casino guests through direct contact (mail, telephone, personal visits, etc.)
- Receive and utilize marketing lists to outbound call/email customers in hopes of winning their business
- Partners with other members of the Casino Marketing team and with other departments to identify VIP guests
- Assists VIP guests with casino credit and special reservations
- Resolves guest complaints and/or conflicts
- Facilitates the effective management of information throughout the department and casino
- Ensure all guest information in our database is accurate and up to date
- Maintain confidentiality of both guest information and the integrity of Rio database information
- Maintains a working knowledge of casino facility, as well as current and upcoming special events on property, in order to advise guests and fellow employees, whenever possible
- Exhibit a commitment to responsible gaming and the responsible service of alcohol in our premises
- Performs other related duties as assigned/required
- Assist in training new Casino Marketing employees on Standard Operating procedures, IT platforms and departmental philosophies
- Responsible for complying with Title 31 and AML/SARC compliance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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