Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.25 - $23.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Flexible work schedule
Career development opportunities
Job Description
Rio Las Vegas is a vibrant and renowned casino and entertainment venue located in the heart of Las Vegas. Known for its exciting gaming options, world-class entertainment, and extraordinary guest services, Rio Las Vegas offers a dynamic atmosphere where guests can enjoy an unparalleled experience. The property includes a wide array of gaming opportunities, luxurious amenities, multiple dining options, and hosts various special events such as concerts, tournaments, and parties. As a leading destination in the casino industry, Rio Las Vegas prides itself on delivering exceptional customer service tailored to meet the needs of its diverse clientele. The company embraces... Show More
Job Requirements
- Strong written and verbal communication skills with ability to communicate effectively in English
- Skill in developing, leading, and maintaining guest relations
- Ability to establish and maintain effective working relationships with management and employees
- Willingness to work flexible schedule including nights, holidays, and weekends
- Pleasant personality, team oriented and enjoys working with people
- Ability to maintain confidentiality of sensitive information
- Ability to respond to inquiries from employees, guests, regulatory agencies, and business community
- Excellent communication and organizational skills
- Ability to master player tracking and reservation systems
- Knowledge of Title 31/SARC
- High School Diploma or GED equivalency
- Must be at least 21 years old
- Must qualify for licenses and permits required by federal, state, and local regulations
- Ability to work under time constraints and meet deadlines
- Ability to lift and move up to 20 pounds and perform physical activities such as push, pull, reach, bend, twist, kneel, and balance in varying work areas
Job Qualifications
- Strong written and verbal communication skills
- Skill in developing, leading, and maintaining guest relations
- Ability to establish and maintain effective working relationships with management and employees
- Pleasant personality and team oriented
- Excellent communication and organizational skills
- Ability to master player tracking and reservation systems
- Title 31 and SARC knowledge
- High School Diploma or GED equivalency
- Must be at least 21 years old
- One or more years experience in a casino host or similar role preferred
- Proficiency with IGT/Patron Management systems, Opera, Outlook, and Microsoft Office applications preferred
- Knowledge of multiple languages highly desired
Job Duties
- Serve as the main and primary point of contact for higher value casino guests for all things Dreamscape - Rio Las Vegas
- Develop and sustain relationships with casino guests
- Introduce new casino guests to the casino property
- Act as a resource for guests, management, and employees to ensure maximum satisfaction and service
- Dispense high-end amenities to qualified guests following comp guidelines
- Dispense complimentary amenities to guests who have attained necessary levels of play following departmental standards
- Manage all reservations for guests attending various on-premise casino functions including transportation and hotel stays
- Represent the casino at on and off property events
- Reactivate inactive casino guests through direct contact such as mail, telephone, and personal visits
- Utilize marketing lists for outbound calls and emails to win business
- Partner with Casino Marketing team and other departments to identify VIP guests
- Assist VIP guests with casino credit and special reservations
- Resolve guest complaints and conflicts
- Facilitate effective management of information throughout the department and casino
- Ensure all guest information in the database is accurate and up to date
- Maintain confidentiality of guest information and database integrity
- Maintain knowledge of casino facility and upcoming events to advise guests and employees
- Exhibit commitment to responsible gaming and service of alcohol
- Perform other related duties as assigned
- Assist in training new Casino Marketing employees on procedures, IT platforms, and departmental philosophies
- Comply with Title 31 and AML/SARC regulations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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