Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $31.02 - $38.78
Work Schedule
Rotating Shifts
Standard Hours
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Employee assistance program
Job Description
The Pueblo of Sandia is a thriving tribal community located in New Mexico, known for its rich cultural heritage and a dedicated commitment to economic development and community success. Among its many enterprises, the Pueblo of Sandia operates a prominent casino that serves as a central hub for entertainment and hospitality in the region. This establishment not only offers a vibrant gaming experience but also focuses on delivering exceptional customer service and fostering long-term relationships with its patrons. The casino prides itself on upholding core values such as integrity, fairness, collaboration, communication, and recognition for performance excellence, ensuring both guests... Show More
Job Requirements
- High school diploma or GED certification
- Two years casino or outside sales experience
- Must be at least 21 years of age
- Must possess and maintain a valid, unrestricted New Mexico driver's license
- Must be able to obtain and maintain the required STGC gaming license
- Will require a pre-employment and random drug screening
- Must be able to meet the attendance guidelines of the departmental needs and adhere to departmental and company policies
- Able to maintain strict confidentiality
- Punctual and regular attendance
- Must be willing to work any shift and any day when necessary
- Must be able to work extended hours during special events, including limited overnight travel
- Able to maintain a well-groomed, professional appearance
- Must be able to operate Windows and Office software
- Must pass a criminal background screening
Job Qualifications
- High school diploma or GED certification
- Two years casino or outside sales experience
- Must be at least 21 years of age
- College degree preferred
- Bilingual Spanish/English preferred
- Excellent interpersonal, communication, team-building and problem-solving skills
- Excellent verbal and communication skills
- Resourceful and highly motivated in seeking out new opportunities
- Able to work effectively across all departments
- Present a well-groomed, professional appearance
- Excellent customer service skills
- Ability to operate Windows operating system and Office software, including e-mail
Job Duties
- Identifies and cultivates premium slot and table game players by developing strong business relationships with high-end patrons
- Maintains a book of VIP patrons, analyzing business data and drives incremental visits
- Serves as the company ambassador in daily operations, events and promotions
- Balances administrative work while maintaining a high level of visibility throughout the facility
- Greets and services all patrons with exceptional customer service
- Ability to deescalate volatile situations
- Tracks patron visits to understand customer behavior
- Arranges transportation, hotel, golf, spa, etc. within established guidelines to drive business with VIP patrons
- Coordinates and manages the processing of comp authorizations and daily resort point transactions with less than 1% exception rate
- Has expertise in all manners of communication to maintain and grow the business
- Promotes Peak Rewards registration and membership towards high-limit gaming patrons
- May be asked to travel to various markets or events to cultivate new potential high-end patrons
- Assists with casino promotions and events as requested
- Keeps informed of competitive promotional methods and strategies
- Meets or exceeds productivity goals as set forth by the Player Development Manager
- Handles other duties and assignments as directed by the Player Development Manager
- Responsible for daily hotel comp voucher process
- Must be able to meet the attendance guidelines of the departmental needs and adhere to departmental and company policies
- Able to maintain strict confidentiality
- Embraces patrons in a positive, authentic and real manner
- Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia
- Performs other job-related duties as assigned
- Serves as the initial point of contact for guest inquiries in a courteous and attentive manner
- Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur
- Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations
- Possesses knowledge and understanding of all products and services offered
- Builds relationships with guests based upon respect, and confidence while maintaining a friendly, and approachable demeanor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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