Job Overview
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive wage
Flexible pay access
Opportunity for career advancement
Employee Discounts
Health Insurance
Paid Time Off
supportive work environment
Job Description
This job opportunity is with a dynamic casino centered on delivering an exceptional VIP guest experience while driving casino revenue through high-level customer relationship management. Known for its vibrant and fast-paced environment, the casino attracts a diverse clientele with a mix of exciting gaming options, luxurious property events, and exclusive VIP programs. The establishment prides itself on maintaining a strong connection with its customers, particularly through personalized services and a relentless commitment to customer satisfaction. Employees at this casino typically enjoy varied shifts and days off, reflecting the round-the-clock nature of the gaming and hospitality industry. Compensation is competitive and... Show More
Job Requirements
- High school diploma or equivalent
- College degree preferred
- 5+ years of experience in sales or customer service positions
- 3+ years supervisory or management experience preferred
- Casino background preferred
- Ability to motivate and mentor team
- Comfortable working with the public and selling a brand
- Strong verbal and written communication skills
- Self-starter with strong follow-up skills
- Strong internal and external customer service skills
- Able to multitask in a fast-paced environment
- Detail oriented with organizational skills
- Flexible with working hours including weekends and holidays
- Ability to work under pressure
- Intermediate Microsoft Office skills
- Experience with OASIS Super Playmate and Loyalty preferred
- Physically able to stand, walk, or sit for extended periods
- Ability to lift up to 35 pounds
- Willingness to work flexible schedules including holidays
- Ability to tolerate secondary smoke and loud noise
Job Qualifications
- High school diploma or equivalent
- College degree preferred
- 5+ years of experience in progressive sales or customer service positions
- 3+ years of supervisory or management experience preferred
- Casino background preferred
- Ability to motivate and mentor a team
- Highly motivated and comfortable working with the public
- Strong communication skills both verbal and written
- Self-starter with strong follow-through skills
- Excellent internal and external customer service skills
- Ability to multitask in a fast-paced environment
- Detail oriented with proven organizational skills
- Ability to work flexible hours including weekends and holidays
- Intermediate knowledge of Microsoft Office Suite
- Experience with OASIS Super Playmate and Loyalty preferred
Job Duties
- Responsible for generating casino revenue through the development of new VIP accounts and maximizing existing revenue streams
- Identify and cultivate mid and high-level slot and table game guests by developing relationships
- Enhance business relationships with VIP guests by establishing personal contact, offering personalized service, and executing marketing lead generation tactics
- Market and fill property events with VIP customers, participating in events and social functions
- Anticipate, respond to, and consistently meet or exceed the needs of guests by extending offers, awards, or complimentary services within guidelines
- Handle difficult guests and situations in a calm and professional manner
- Focus on customer development including prospecting, promotions, and customer relationship management activities
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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