Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $50,000.00 - $85,000.00
Work Schedule
Standard Hours
Benefits
Vision
Medical
Dental
Retirement
Job Description
Bally's Corporation (NYSE: BALY) is a premier global casino-entertainment company with an expanding omni-channel presence, renowned for its commitment to delivering exceptional gaming and hospitality experiences. Operating 19 casinos across 11 states in the U.S., Bally's also manages a golf course in New York and a horse racetrack in Colorado, highlighting its diverse portfolio within the leisure and entertainment sector. The company's influence extends internationally through its acquisition of Aspers Casino in Newcastle, UK, enhancing its footprint in the global gaming market. Bally's interactive gaming ventures feature Bally Bet, a leading sports betting platform, and Bally Casino, a growing iCasino... Show More
Job Requirements
- Must secure appropriate RI mandated gaming licenses
- Ability to use physical movements necessary for general office duties including standing, walking, balancing, eye-hand coordination, finger dexterity, handling, wrist motion, sitting, reaching, carrying, vision, hearing, stooping, and twisting
- Ability to constantly plan, follow directions, read, write, use math, discriminate colors, work at various tempos or work rapidly, make decisions, concentrate, remember, attention to and observe details, use of ten key and personal computer
- Ability to use mental alertness to achieve high level of accuracy in completing tasks
- Consistent, regular attendance record
Job Qualifications
- 2-4 years of gaming and/or marketing experience preferred
- 1 year of casino experience is preferred
- Previous experience with ACSC player rating system preferred
- Excellent computer skills are required
- Excellent communication skills and a friendly, outgoing personality are required
- Ability to thrive in a team based environment
Job Duties
- Maintain a working knowledge of the company’s facilities and special events, and advising customers of same, whenever possible
- Greet customers on casino floor, establish rapport, and provide complimentary amenities, based upon specific casino guidelines for levels of play
- Promote the success of the Players Club, by explaining this marketing tool to customers, issuing membership cards and demonstrating the various methods of use
- Resolve miscellaneous guest complaints, referring to the appropriate supervisor when necessary
- Assist guests with reservations for restaurants, entertainment venues
- Facilitate the effective management of information, by attending regularly scheduled departmental meetings
- Prepare correspondence, memos, forms, reports, and other miscellaneous paperwork, as needed
- Augment special events, through active participation in same
- Observe special events in the lives of our customers, by preparing and mailing birthday and/or anniversary cards, newsletters, and personal notes, whenever possible
- Record information on new customers, and updates database as needed
- Assist the Slots Department with jackpots, by providing photographic services and issuing complimentary amenities to customers as jackpots are awarded
- Compile customer feedback and informs management of findings on a regular basis
- Responsible for maintaining a consistent, regular attendance record
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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